Escalation Manager
Current
Apr 2022 - Present
AeroLeads people directory · profile
Harsha Danappa Email & Phone Number
IT Management, Programme, Project Leadership - delivering complex change outcomes | Global, Australia
at
MongoDB
1 work email found
@mongodb.com
1 phone found area 142
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Management, Programme, Project Leadership - delivering complex change outcomes | Global, Australia
Location
The Ponds, New South Wales, Australia
Company size
Who is Harsha Danappa? Overview
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Quick answer
Harsha Danappa is listed as IT Management, Programme, Project Leadership - delivering complex change outcomes | Global, Australia at MongoDB, a company with 2417 employees, based in The Ponds, New South Wales, Australia. AeroLeads shows a work email signal at mongodb.com, phone signal with area code 142, and a matched LinkedIn profile for Harsha Danappa.
Harsha Danappa previously worked as Escalation Manager at Mongodb and Service Transition/Escalation Manager at Ntt Security. Harsha Danappa holds Bachelor'S Degree, Computer Science from Bangalore University.
Company email context
Email format at MongoDB
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{first}@mongodb.com
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Profile bio
About Harsha Danappa
An IT Professional with more than 20 years expertise in Infrastructure, Security Service Delivery, Network Support, Application Support, Escalation Management and Project management deliverables roles in APAC, Singapore, United Kingdom and India. Focused, dedicated, skilled in building a vision for organization success and executing strategies that generates quantifiable results. Hands-on approach in team leadership and direction, excellent communicator and relationship builder. Aligns organization processes effectively with leading edge technologies, build high performing teams to achieve key directives. Demonstrated ability to partner with customers to achieve their goals while advancing business opportunities. Hands-on approach to team leadership and direction; excellent communicator and relationship builder. Aligns organization processes effectively with leading-edge technologies; build high performing teams to achieve key directives. Demonstrated ability to partner with customers to achieve their goals while advancing business opportunities.CSM (Certified Scrum Master), Prince2 Practitioner, ITIL (Foundation/SO/CSI), MCITP (Virtualization), CNA, CNE, MCP, CCA
Listed skills include Management, Vendor Management, It Strategy, Leadership, and 34 others.
Current workplace
Harsha Danappa's current company
Company context helps verify the profile and gives searchers a useful next step.
Mongodb
8 roles
Harsha Danappa work experience
A career timeline built from the work history available for this profile.
Service Transition/Escalation Manager
Responsible for management of key projects in the MSS organization. Act as the conduit, facilitate and advocate for the customer. Ensure services are being delivered in accordance with defined governance frameworks and customer contract obligations. Management of client satisfaction issues/problems related to the service, platform, systems, or processes.
Apr 2017 - Apr 2022
Director – Infrastructure Management And Application Support
✔Manage Global IT/Infrastructure Delivery Management✔Project/Program Management✔Incident/Change/Problem/Release/Escalation Management as per ITIL best practices✔Manage Transition & Transformation✔Datacenter Migrations✔Technology Implementation and Transformation✔Customer Service Helpdesk and Service Desk Management✔ Manage Enterprise Virtualization.
Oct 2014 - Mar 2017
Director – Infrastructure Management And Application Support
✔Manage Global IT/Infrastructure Delivery Management✔ Application Management✔ IT Vendor Management & Client Engagement✔Incident/Change/Problem/Release/Escalation Management as per ITIL best practices✔Project Coordination and Management✔ Managed Mobile Money Services Implementation and transformation✔ Managed Transition and Transformation projects✔ Managed.
Oct 2011 - Sep 2014
Infrastructure Manager
✔ Datacenter Optimization/Migration Projects✔Corporate IT/Infrastructure Delivery Management✔ ITIL Service Management✔ IT Infrastructure consolidation Projects✔ Enterprise Risk Management✔ Automated Solutions Delivery✔ Supportability Framework Projects✔IT infrastructure build-out Projects✔Patch Management
May 2008 - Sep 2011
Senior System Engineer
✔Build & Operate Virtual Infrastructure✔2nd and 3rd level technical support for global Windows server infrastructure (AD/Exchange/SCCM).✔Planning and implementing changes (RFCs) to the environment✔Coordination with vendors for root cause analysis.✔Performance & Capacity Management✔Service Delivery > Service Estimation & Design✔Patch Management & Disaster.
Aug 2006 - Apr 2008
Senior System Engineer
✔ Responsible for setting up new facility in Bangalore/Europe✔Desktop Support✔Presales Solutioning✔Provide 2nd and 3rd level technical support for global Windows & Unix server infrastructure✔Network & Information Security Support for ODC (Offshore Development Center)✔Voice & Video Support ✔Automation✔Antivirus Administration✔Backup Administration
Mar 2003 - Jul 2006
System Engineer
✔Desktop Administration✔Server Administration✔Backup Administration✔Network Administration✔Antivirus Administration
Aug 2000 - Feb 2003
Team & coworkers
Colleagues at MongoDB
Other employees you can reach at mongodb.com. View company contacts for 2417 employees →
CH
Ct Huang
Colleague at Mongodb
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
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PS
Priyanka Sheh
Colleague at Mongodb
Gurugram, Haryana, India, India
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MC
Mary Crites
Colleague at Mongodb
Dhaka, Bangladesh, Bangladesh
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YM
Yash Mehta
Colleague at Mongodb
India, India
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RB
Rajashree Behera
Colleague at Mongodb
Bengaluru, Karnataka, India, India
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JF
Jack Felle
Colleague at Mongodb
London Area, United Kingdom, United Kingdom
View →
OE
Onyedikachi Eni
Colleague at Mongodb
Nigeria, Nigeria
View →
AS
Abhanshu Singhal
Colleague at Mongodb
Gurugram, Haryana, India, India
View →
LA
Lily Allan
Colleague at Mongodb
Adelaide, South Australia, Australia, Australia
View →
JK
John Kirby
Colleague at Mongodb
Austin, Texas, United States, United States
View →
Ct Huang
Colleague at Mongodb
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
PS
Priyanka Sheh
Colleague at Mongodb
Gurugram, Haryana, India, India
View →
MC
Mary Crites
Colleague at Mongodb
Dhaka, Bangladesh, Bangladesh
View →
YM
Yash Mehta
Colleague at Mongodb
India, India
View →
RB
Rajashree Behera
Colleague at Mongodb
Bengaluru, Karnataka, India, India
View →
JF
Jack Felle
Colleague at Mongodb
London Area, United Kingdom, United Kingdom
View →
OE
Onyedikachi Eni
Colleague at Mongodb
Nigeria, Nigeria
View →
AS
Abhanshu Singhal
Colleague at Mongodb
Gurugram, Haryana, India, India
View →
LA
Lily Allan
Colleague at Mongodb
Adelaide, South Australia, Australia, Australia
View →
JK
John Kirby
Colleague at Mongodb
Austin, Texas, United States, United States
View →
2 education records
Harsha Danappa education
Bachelor'S Degree, Computer Science
Secondary Schooling, Computer Science
Vidyanikethan Public School Bangalore
FAQ
Frequently asked questions about Harsha Danappa
Quick answers generated from the profile data available on this page.
What company does Harsha Danappa work for?
Harsha Danappa works for MongoDB.
What is Harsha Danappa's role at MongoDB?
Harsha Danappa is listed as IT Management, Programme, Project Leadership - delivering complex change outcomes | Global, Australia at MongoDB.
What is Harsha Danappa's email address?
AeroLeads has found 1 work email signal at @mongodb.com for Harsha Danappa at MongoDB.
What is Harsha Danappa's phone number?
AeroLeads has found 1 phone signal(s) with area code 142 for Harsha Danappa at MongoDB.
Where is Harsha Danappa based?
Harsha Danappa is based in The Ponds, New South Wales, Australia while working with MongoDB.
What companies has Harsha Danappa worked for?
Harsha Danappa has worked for Mongodb, Ntt Security, Visa, Optimum Solutions (S) Pte Ltd, Singapore, and Igate.
Who are Harsha Danappa's colleagues at MongoDB?
Harsha Danappa's colleagues at MongoDB include Ct Huang, Priyanka Sheh, Mary Crites, Yash Mehta, and Rajashree Behera.
How can I contact Harsha Danappa?
You can use AeroLeads to view verified contact signals for Harsha Danappa at MongoDB, including work email, phone, and LinkedIn data when available.
What schools did Harsha Danappa attend?
Harsha Danappa holds Bachelor'S Degree, Computer Science from Bangalore University.
What skills is Harsha Danappa known for?
Harsha Danappa is listed with skills including Management, Vendor Management, It Strategy, Leadership, Project Management, Strategic Planning, Customer Service, and Transition Management.
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