Harsha Haneefa Email & Phone Number

United Arab Emirates

United Arab Emirates

▪ Train staff on support skills and defects analysis.▪ Wrote concise and well-written test documentation.▪ Supported user acceptance testing and wrote testing procedures.▪ Documented all testing results and analysis and presented reports.▪ Evaluated business transformations.▪ Analyzed data and performed reconciliations.▪ Developed test scenarios test cases and test scripts and documented defects.▪ Attend the client calls and provide the resolutions based on the SLA.▪ Installation and configuration of SQL server and client applications.▪ Designed implemented and executed integration tests and analyzed results.▪ Proven experience providing customer support in busy schedule environments for the inquiries across the multiple channels simultaneously.▪ An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.▪ Customary to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients in a timely and empathetic manner.▪ Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.▪ Help with customer retention and contribute recommendations for improving the product promotions.▪ Ability to handle multiple demands and adapt in a fast-paced working environment.

Cochin Area, India

AERO-Development (Health care domain)– Wipro TechnologiesEnvironment: Android, Java 1.8AERO is a project for ROCHE which deals with the development of a Class C medical device dedicated for diabetes patients, based on a customized android platform. This hand-held device comes with an insulin pump which can be fixed on to the body. It functions as a continuous glucose monitoring device which monitors the glucose level and alerts the users about their glucose levels.As a Senior Test Engineer, I was involved in the following:• Involved in studying the requirements for the application, reviewing them, recommending the changes and tracking inconsistencies• Once requirements are clarified and frozen a detailed analysis is done which is followed by identification of test scenarios that cover the application modules under scope of testing• Played a leading role in preparing a requirement traceability mapping to test scenarios which supported the team in identifying test conditions which were converted to manual and automated tests in the following phase of the project. This traceability is uploaded to Wipro’s requirement management tool DoorsNG.• Defects are reported and tracked in the bug tracking tool JIRA• Contributed to Test Automation Framework developed in python using Squish.• Created automated test scripts against manual test cases and executed them using the test framework• Mentoring new joiners in the team and guiding them in using the Test Automation Framework to develop automated test scripts.• Reporting Daily/Weekly Result Sheets, Status Reports to Project Leader/Client.• Analyzing the improvements that can be done in the existing processes followed.

Cochin Area, India

Client: NxStage (Health care domain) – Wipro TechnologiesEnvironment: Web based application, EMBEDDED APPLICATION TESTINGThe NxStage System One was designed to simplify the delivery of renal care in acute settings. Here we are testing mainly four projects (ConNxBox, Nx2Me, NxView and RnDB) and lot of supporting projects (like agile, BugZilla). I am primarily responsible for the modules ConNxBox and NxView.As a Test Engineer I was involved in the following:• Prime responsibility of this role is to complete Test Execution for a defined module or a product• Gaining deep knowledge about requirements to improve the quality of testing and to develop test cases• Developing test cases as per defined guidelines and escalate the blocking issues appropriately to the lead or test manager• Analyze & troubleshoot build failures• Interacting with other support groups if required to resolve issues that affect multiple systems• Reporting Daily/Weekly Result Sheets, Status Reports to Project Leader/Client.• Analyzing the improvements that can be done in the existing processes followed

Chennai Area, India

Client: Citi Bank - Wipro TechnologiesEnvironment: Web based application, Mainframe, CICSCiti bank is one of the top international bank. The rainbow project was one of the biggest project from Citi. The application is developed to support and enhance the transactions between the bank and the customers and also the intermediate brokers. Customers can log in with unique ID and password provided. I have worked on ECMS (Enhance Credit Management System) module in Cards section. In ECMS there is functionality called DDA (Direct Debit), and it is based on providing a loan to the CITI bank customers. I have worked on ECMS (Enhance Credit Management System) module in Cards section. In ECMS there is functionality called DDA (Direct Debit), and it is based on providing a loan to the CITI bank customers.As a Test Engineer I was involved in the following:• Involved in studying the requirements of ECMS (Enhance Credit Management System) module, reviewing them and recommending any changes.• Supported the team with inputs in preparing Test Effort Estimations• Management of Test Data where ever it was required.• Test Executions and defect tracking in HP Quality Center.

Chennai Area, India

Client: CVS Caremark-Mail Order(PBM)Environment: Web based application, MainframeTesting various process in PBM (Pharmacy Benefit Management) system. Pharmacy Benefit Manager (PBM) or Prescription Benefit Manager is an organization that manages prescription drug benefits for clients and plan participants (employees). PBM manages employers, government agencies, and health insurance carriers. Mail order is the service initiated to benefit customers who avail medicines for long term disabilities or illness where they need not visit pharmacies to collect their medicines. Customers can fill a mail order form attaching their doctor’s prescription and send it across to the pharmacy where the request made by the customers is evaluated considering various aspects and will ship the order to the customer place, once the claim passes all the business and Pharmaceutical checks.As a Test Engineer, was involved in the following:• Involved in designing the test scenarios and test cases.• Involved in Execution of test cases.• Identified Regression scenarios and executed those scenarios.• Defect logging in QC.• Test Executions and defect tracking.• Reporting Daily/Weekly Result Sheets, Status Reports to Project Leader/Client.• Analyzing the improvements that can be done in the existing processes