Harsha A Email and Phone Number
Anchoring technical support for Avaya's Contact Center solutions, my role as a Backbone Engineer Tier-3 merges deep telecommunications expertise with a solid foundation in electronics and communications engineering. The advanced skills honed at Don Institute of Technology propel my ability to provide exceptional service.Certified by Avaya, I excel in call reporting and system management, ensuring optimal performance of UC and Contact Center products. This dedication to technical excellence is complemented by a commitment to advancing Avaya's service capabilities, solidifying customer satisfaction and operational success.
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Technical Support EngineerAvaya Sep 2023 - PresentBengaluru, Karnataka, IndiaBackbone Engineer Tier-3 -
Converged Communications EngineerNtt Ltd. Dec 2021 - Sep 2023Bengaluru, Karnataka, India -
Avaya Voice Admin L2Progressive Infovision Private Limited Aug 2021 - Dec 2021Bengaluru, Karnataka, India -
Engineer Tech SupportVis Networks Jul 2018 - Aug 2021Bengaluru Area, India -
Technical Support OfficerSeans Media Pvt Ltd Aug 2016 - Jul 2018Bengaluru Area, India>Handling customer complaints and troubleshooting issues related to broadband via calls.> Ensure critical SLAs are consistently met.> Analyze the trend of complaints & feedback and share reports to the Team leader.
Harsha A Education Details
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Don Institute Of Technology Kumbalgodu,BangaloreElectrical, Electronics And Communications Engineering -
Sri Kumaran'S Children'S Home Composite Pre-University College,BangalorePcmb
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St.Joseph'S High SchoolS.S.L.C
Frequently Asked Questions about Harsha A
What company does Harsha A work for?
Harsha A works for Avaya
What is Harsha A's role at the current company?
Harsha A's current role is Technical Support Engineer @ Avaya | Backbone Engineer Tier-3.
What schools did Harsha A attend?
Harsha A attended Don Institute Of Technology Kumbalgodu,bangalore, Sri Kumaran's Children's Home Composite Pre-University College,bangalore, St.joseph's High School.
Who are Harsha A's colleagues?
Harsha A's colleagues are Jeremy Smyth, Sunita Thapa, John Marshall, Mohammed Ahasanulla, Chandragiri Chandrakandan, Aidan Mcgrath, Lesa Murphy.
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