Harshad Chandre Email & Phone Number

Teaneck, New Jersey, Us

- Consolidated different partners and vendors - for running the Healthcare BPaaS and lead the BPaaS (Business Process as a Service) partnerships for Cognizant' Healthcare BPaaS (TMG Health) with a portfolio of $25M+. - Applied varied strategies to garner $5M+ annual savings - in the areas of Print and Fulfillment (vendor change), Mailroom operations (outsourcing - from vendor identification to technical implementation), Translation and interpretation (insourcing) and EDI Operations (better invoice management, vendor change).- Process Improvements in contracting resulted in shorter vendor on-boarding times- Identified, procured and onboarded Quadient platform to ensure vendor independence and Digital readiness for member and provider communications.- Identified, procured and on-barded SaaS services for Healthcare Portals (Member, Provider)- Institutionalized payments program to encourage providers to receive electronic payments and save $ to the payers

Teaneck, New Jersey, Us

- Led IT infrastructure team - to analyze existing hardware infrastructure, vendor contracts, software licenses and personnel involved. Led team that undertook due diligence to acquire TMG Health Inc. This engagement added team management experience of onsite and offshore teams of 60+ members - Devised cost and resource model with offshoring - for ongoing operations, proposed data center migration, third party vendor management and license management of annual $12m+ - Planned and delivered - Onboarding of additional 500+ users in USA, India and Philippines- Implemented robust change and incident management process - Planned for and delivered overall cost reduction by 30% in the first year - by offshoring, rationalizing and optimizing operations via ITIL process rigor.

Teaneck, New Jersey, Us

- Managed service delivery - of 3 full stack (Consulting, BPO, IT Infra hosting) customers.- Managed infrastructure hosting service delivery team - through collaboration and communication with client and various internal shared services teams. - Audited company service legal agreements - bringing all agreements to date and eliminated penalties. Developed corrective action and project planning, monitoring metrics, client satisfaction, and product delivery. - Oversaw contractual obligations – to ensure Service Level Agreements and Guidelines were met or exceeded. Identified process issues, analyzed key product specifications and customer inputs for improvement.- Achieved no SLA breaches and no SLA penalties for all the customers for annual revenue of (hosting only) $5M. - Implemented Process Improvements to motivate teams and build culture focused on customer success and SLA management that resulted in increased CSAT from low 4s to high 6s within 8 months

Teaneck, New Jersey, Us

As a Software Delivery consultant to BRIDGEWATER ASSOCIATES (BW)- Directed Level 1 & Level 2 support - for all product deliveries through Cognizant. - Proactively Collaborated with the BW service manager - to ensure SLA adherence and project priorities.- Analyzed existing workflows and identified potential process issues - documenting all issues and suggested improvements.

Teaneck, New Jersey, Us

- Program Director for US Bank' program to implement a lending program for Small and Medium Enterprises- Collaborated with Provenir, a product vendor - to develop commercial lending application for SME- Employed Scrum Methodologies to plan sprints and deliverables

Teaneck, New Jersey, Us

Account - LLOYDS BANKING GROUP - Large team management experience with teams of 200+ employees in onsite-offshore delivery (India & UK) with P&L of $12m+ at 35% profitability. - Successfully delivered complex project - in credit risk in collaboration with FICO team.- Directed upkeep, support, and enhancements - to critical systems spread across company. - Directly responsible for completed deliveries - business development, and commercials. Projects included wealth, commercial banking, collections, and debt recovery. - Continuous Improvement and motivating team resulted in improved KPIs and culture of focus on better SLA management

Teaneck, New Jersey, Us

Account - ROYAL BANK OF SCOTLAND - P&L management of $11M per year revenue; team of 250+ employees, consistent profitability of 50%+ by better forecasting - with no SLA penalties in entire duration- Supported Enterprise Software for payment processing delivering services in Application development, Application Maintenance and 24x7 Production Support - Implemented physical and logical security for Offshore Development Center per RBS' policies- Successfully managed annual security audits and ad-hoc security requirements- Devised and implemented secure coding policies - Processed $4-5B per month - by providing key 24x7 payment application processing support. - Accountable for all aspects of SDLC of applications in portfolio - Business Requirements, Architecture, Design, Development, Testing (QA), UAT support, Release Management as well as Customer Service.- Managed scheduling, Resource Planning and Billing for the entire account

Teaneck, New Jersey, Us

Account - Oriental Financial Group, San Juan, PR- Led offshoring of Oriental Finance Group' applications - Documented functions, features of all the applications being offshored- Accountable for all the software changes to the entire suite of applications- Procured and Implemented on-premises JIRA tool for problem, change, incident management process- Supported Oriental Group' ongoing marketing campaign by providing necessary user segmentation data-Enhanced existing home-grown Data Warehousing solution using SQL Server

Teaneck, New Jersey, Us

Account - JPMC- Managing entire lifecycle of IT project to deliver bespoke enterprise software system for JPMC' Middle Office to reconcile Bonds, Swaps and Repos - Responsible for Planning, tracking, weekly and monthly status reporting to Cognizant and client leadership, to ensure – timely (on schedule), in budget delivery of the projects with Risk Management.- Languages, Tools and Platforms - C++, VB.NET, C#, Sybase, IDEs such as MS Visual Studio, JIRA for issue management

Teaneck, New Jersey, Us

Account - Autodesk- Led software development efforts for Autodesk' multilingual product support site (using UTF8 encoding)- Gathered requirements, Analyzed, Designed and program to read and parse daily DigitialRiver sales files from secured FTP to onboard users and provide them access to product support site - Analyzed requirements for content management solution, required to generate HTML files from solution of issues resolved by Autodesk product and support team-Languages, Tools, Technologies used - C++, ASP, Oracle, J2EE, XML, XSLT

Illkirch Cedex, Fr

Worked on product enhancements to the shop floor scheduling software using Visual C++Created product' first single multilingual (ENG, FRA, DEU) Insallshield installation package

Development of Lending Solutions product catering to retail and small business lending using COM/DCOM developed in C/C++ and Oracle as RDBMS.- Created code generator for creating COM/DCOM objects- For client implementation, created program using Oracle Object for OLE to reduce processing time form hrs to seconds

Mumbai, In

- Management trainee in EDP (Electronic Data Processing) department for BPCL- Analyzed and enhanced programs for checking Oil levels in tanks- Responsible for inventory of all the IT assets- Oversaw fiber optic network implementation across refinery premises

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Engineering, Computer Science