Cloud Support Engineer-Data Platform
Current- Provide product support to the customers in various areas like SQL, Drivers/Connectors, and AWS S3.
- Troubleshoot customer issues while using the product from the various 3rd party’s tools like Tableau, PowerBI, Databricks, Jupyter, and DBeaver. Handle customer's ETL issues, Troubleshoot connection issues related to.
- Ensure customer satisfaction and manage their cases through Salesforce. Track the bugs raised to the product team through JIRA.
- Hands-on AWS S3 bucket, EC2 instances, IAM roles.