09 years of experience in IT Operations and Infrastructure Support and Lead & Management,IT Vendor management I am self-motivated, quick learner, disciplined, creative and innovative and result oriented with an ability to manage change with ease. Achievements and difficult work challenging environment is a part of my professional life.Work zone - Service delivery and service performance improvement and expansion as well as customer service and satisfaction, vast experience of retails business & manufacturing industries.Support area - Network, WAN and end-users support & support management and leadership of team and resources utilization and excellent player in project of infrastructure implementation.