Harshada Joshi Email & Phone Number

Chicago, Il, Us

Pune, Maharashtra, India

• Executed SAP BASIS administration tasks, including system upgrades, performance monitoring, system reporting, installation, and implementation, ensuring high availability and stability across 500+ enterprise systems.• Performed critical system upgrades such as ST-PI, ST-API, DMIS, GIB, and Kernel using SPAM/SAINT, improving system capabilities, patch levels, and overall performance to support new functionalities and resolve issues.• Configured and tested RFC connections and managed OSS connections, ensuring seamless communication between SAP systems while implementing SNOTE for system optimization and performance tuning.• Administered client management, handling over 200+ client creation, refresh, and copy processes (local and remote), ensuring data integrity and minimizing downtime across multiple production and test environments.• Managed SAP SSO administration and OSS connections, ensuring secure and efficient access for users and administrators.• Handled SAP user management tasks including user creation, role assignment, and password resets, maintaining strict security protocols and ensuring compliance with user access policies.• Conducted comprehensive system health checks, monitoring work processes, system logs, and database performance, addressing 150+ potential issues to maintain system reliability and prevent downtime.• Configured and troubleshooted SAP printer setups, performed key administrative tasks like access key creation, and restored APO-BW connections, maintaining uninterrupted business operations.• Oversaw incident and change management using ServiceNow (SNOW), ensuring timely issue resolution and compliance with SLAs.• Managed routine system tasks including license applications and installations (SLICENSE), performing patch upgrades, add-on management, scheduling background jobs, and handling daylight saving time adjustments, ensuring smooth and continuous system operations.

Pune, Maharashtra, India

• Supported SAP BASIS administration tasks, including upgrades, performance monitoring, and installations, ensuring system reliability across critical processes.• Performed client administration, including client creation, refresh, and user role assignments, while configuring security settings to enhance compliance.• Configured and tested RFC and STMS connections, enabling seamless communication across 30+ SAP systems and optimizing overall system performance.• Implemented SAP SNOTE corrections and managed OSS connections, proactively addressing system vulnerabilities and enhancing performance through regular system updates and optimizations.• Analysed supply chain data using SAP Analytics Cloud, delivering insights that helped optimize logistics, inventory management, and warehouse operations, contributing to process improvements across the supply chain.• Assisted in incident and change management using ServiceNow, ensuring critical issues were resolved promptly and maintaining SLA compliance.

Pune,Maharashtra,India

• Proactively monitored SAP systems, identifying and resolving issues before escalation, ensuring system reliability, stability, and minimal downtime by addressing performance bottlenecks and system errors early.• Managed incidents within SLAs, achieving 50% compliance, improving service quality and ensuring timely resolution of critical issues to meet business needs.• Executed change management using Service Manager, coordinating system upgrades, patches, and transitions with minimal operational disruption.• Provided expert support for SAP GUI, troubleshooting issues and ensuring smooth system functionality during pre- and post-refresh activities.

Masters Of Information Technology And Management, Information Technology

Bachelor Of Engineering - Be, Information Technology