Harshad Chaudhari Email & Phone Number

Dubai, United Arab Emirates

Pune, Maharashtra, India

Pune, Maharashtra, India

Management of HotelKey’s largest Enterprise Account of 1400+ hotels and motels across the USA & Canada. Responsibility of Client Communication, client Deliveries, Joint De-bugging, Delivery activities schedule , UATs, Feedback Cycles, Enhancements/Backlog Management, Monitoring, and Processes formalisation.Monitoring Support team, Cloud team, Implementation team and CRS teams for day-to-day account tickets, escalations. Creation and updation of SOPs for all teams involved to handle issues/escalations.Work closely with support team to review the solution accuracy provided on tickets and escalations.Pre-release testing and validation of code with Product Managers, Developers, QA team and Database Developers is also part of my responsibility.Responsibility towards the communication & documentation of various products & processes in HotelKey for the strategic client client.

Pune, Maharashtra, India

Role & Responsibilities | At East West Alliance (EWA), I worked very closely with the founder-director to formalise the alliances for various ongoing projects. My responsibilities were to be the points man for the various dynamic teams in the field. From contracts/agreements vetting with the legal teams, to travel to various locations to accompany marketing teams for negotiations.Details of the role| As the start-up was fast paced and dynamically changing in its scope every week, I was the custodian of the processes. I handled the legal, finance, admin and marketing teams and was responsible to keep it all together. The role involved a lot of travel to various Asian countries for negotiations and singings as well.

Pune

My role at Elephant included managing of various design projects. These projects ranged in the three verticals that Elephant worked in, namely- Packaging & CI, Environment Design and Product Design. Handled multiple clients and all their projects at Elephant. Few of my prominent clients include- the biggest salt brand in India, one of the biggest e-commerce player from the biggest business house in India, One among the top 3 private banks in India, Biggest cooler maker in Asia, One among the top two sanitary solution products in the world, Largest NGO in central India, one of the biggest daily publications of India, among numerous others.

New Delhi Area, India

I was allocated two strategic clients of Sify, which were major MNCs using Sify’s fibre optic network and cloud-based ‘storage as a service’ products respectively. I was responsible to be the bridge between the client IT team and our technical, on-ground teams, to keep the services running at all times. I also handled the incoming new enquiries from the group companies of my clients as well as invoicing, monitoring, reporting and servicing client requests on a day to day basis.

Software analysis, design and development.Worked on Mainframes and C++/ C# Technologies.

Pgdm, Information Technology And Marketing (Dual)

B.E., Computer Science

Activities and Societies: Member of Central Students Body. Represented Computer Science and IT department in the council. Member.

Education record