Harshad Edwards Email & Phone Number

Mumbai, Mh, In

Mumbai, Mh, In

Mumbai, Maharashtra, India

London, England, United Kingdom

Manage day to day operations and clientele profile. Maintain relations with bankers and trade deskMonitoring and evaluation of ongoing transactions and projects.

Mumbai Area, India

Mumbai Area, India

Managing a team of 5 Business development managers. Development, production and delivery of projects from proposal right up to delivery.Delivering events on time, within budget, that meet expectations.Setting, communicating and maintaining timelines and priorities on every projectCommunicating, maintaining and developing client relationshipsManaging supplier relationshipsManaging operational and administrative functions to ensure specific projects are delivered efficientlyProviding leadership, motivation, direction and support to your teamTravelling to onsite inspections and project managing eventsBeing responsible for all project budgets from start to finish.Ensuring excellent customer service and quality deliveryGenerating new clients and turn this into increased business.Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network.Identify potential clients, and the decision makers within the client organization.Research and build relationships with new clients.Set up meetings between client decision makers and company’s practice leaders/Principals.Plan approaches and pitches. Work with sales team to develop proposals that speaks to the client’s needs, concerns, and objectives.Participate in pricing the solution/service.Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.

Manage a team of 2 technical support executives providing technical assistance to more than 115 practices. Help identify opportunities for process and operational improvements which can generate revenue.Primary point of contact for support escalations and updates.Develop and maintain strong business relationships with highly reference able clients.Manage escalation issues, timelines and appropriate resources, to ensure optimal client satisfaction.Develop and manage key relationships with hospitals, ambulatory clinics, account managers, clinicians and administration.Establish productive and professional relationships with large physician practices as per the assigned client accounts.Workload Management, Client Relationship management & Account Management.Demonstrating the “Customer Support Portal” to the clients and ensuring that they are web enabled.Triaged the issues to the appropriate queues and handled escalated issues.Following up for end to end solution for the service request raised in more than 25 verticalsEvaluated the level of software adoption by client practices and arranged for remote training.Proactive Client Engagement by calling practices within a particular specialty group and conducted surveys to assess the comfort levels of the client with the product and understood critical issues, if any, faced by the client after the Go-Live period.Coordinate the involvement of the support techs and management resources in order to meet the client account performance objectives and client’s expectations. Assignment of tasks according to client requirements.Effective time and task management simultaneously.Practically assess, clarify and validate the client requirements on an ongoing basis.Provide solution with the help of development efforts as and when required by coordinating the involvement of all the necessary company personnel.Provide training to the new account managers as and when required.

Worked with customers, field sales, and channel partners to launch a new product successfully. Collaborated cross-functionally on market development, and field solutions. Provided necessary actions for recruiting, training and motivating the staffs.Developed and maintained relationships with prospective and existing customers, partners and vendorsEnsure business development through lead generation and customer satisfaction.