Harsha Lnu Email & Phone Number

Seattle, Wa, Us

· Handled oncall/pagerduty and release processes with Java, python, Spinnaker, start to end for Flight Search Service using, Docker, Spinnaker, AWS, Datadog, Splunk, Jenkins, PageDuty.· Worked as an DevOps and Support Engineer in Platform and Infrastructure org, for productivity tools – JIRA, Confluence, AWS, Datadog, Trello, Smartsheets. Acted as a Pacific Time Zone Lead (Single point of contact) for all the bug fixes, customer tickets.· Developed python scripts using Jira REST APIs to perform automation, calendar syncing, indexing on jira instance.· Used splunk, datadog, terraform logging, monitoring, alerting to streamline the whole oncall engineering process instead of handling things over tickets and emails. · Build and worked on AzureDevOps pipelines, Jenkins build and release pipelines – using tasks, steps. Integrated functional tests, quality checks/gates in them.· Utilized Groovy scripting for Behaviors, Listeners, custom functionalities such as dynamic hiding, showing, and making fields required. Implemented post functions, validators with workflow transitions, custom configurations with plugins and JIRA code.· Working with customers across the global. Proactively scheduling meetings and resolving tickets within SLAs and got multiple 5-star ratings and kudos from direct customers and were passed it on to the managers as well. · Integrating Jira with different internal and external apps – Okta, github, gitlab, slack, etc.· Worked on all parts (entire lifecycle) of Jira projects – right from project creation to archiving/deleting it. Monitored the slack channels, groups and was the single point of contact for all Program Managers across Expedia in the Pacific Time Zone.Environment: Java, groovy scripting, python, shell scripting, internal build system, maven, REST, JIRA, IntelliJ, JQL, UNIX, AWS cloud technologies, Docker, Kubernetes, Spinnaker.

• Supported critical applications of Sabre – Hotel Management team by doing patches and being oncall engineer. Talking to customers and resolving the tickets in the queue.• Wrote small scripts to automate the features and work with core development team so that they can create full-fledged products and provide solutions to the customers.• Did extensive testing of various components – manual, automated using SOAP UI, Postman, internal tools.• Developed automated UNIX shell scripts to perform patching activity based on the health check scripts.• Making use of JUnit and Mockito frameworks for testing. Maintaining code quality and security by using SonarQube, Veracode.• Implemented various CR (Change Requests) whenever they were needed by our clients or to propagate changes to the existing systems.• Worked on automating the flow of data from one system to another using UNIX shell scripts – Validate DBA logins.• Worked on developing rapid prototypes for our Clients like Etihad, Air Berlin in Java, UNIX. Also worked on developing solutions for our clients like EAN (Expedia Affiliated Networks), Hotel Beds.• As an Operations Research Support Consultant, interacted with business customers and stakeholders from Abu Dhabi, Germany, and USA.

· Project: Worked in Content Transformation Service (Office 365 - Substrate) team, and several partners across Microsoft. · Worked as a Technical Support Engineer for monitoring and managing all the Microsoft Exchange (Outlook) incidents, pagers and building development/enhancement features to reduce the oncall workload.· Migrated from legacy system to create a new indexing pipeline which processes outlook item types - using flighting and thereby reduced p99 latency from 2000ms to less than 300ms.· Handled Big Data by creating ETL (extract, transform, load) job in Azure Data Factory - cosmosDB.· Created monitors, triggers, PowerBI dashboards to detect and mitigate live site issue while being on call engineer.· Build various dashboard in PowerBI and Jarvis dashboard showing latency, availability, reliability, and accuracy of our systems which helped keep track of the progress that we were making and facilitated management in decision making by taking a look at the optics.· Learned deployment and execution of emergency patches in the instances of failures and stop the error propagation.· Meticulously rolled out features from internal deploy rings to worldwide (dev to prod environments) and rolled back the features when accuracy in the system dropped below the SLAs.· Wrote PowerShell, UNIX scripts.· Driven and managed user stories (small projects) independently from inception to completion by diligently working with partner teams.· Participated in Diversity and Inclusion events and assisted in managing the Annual Microsoft Give campaign.Environment: C#, Java, Spring, Spring MVC, Spring JDBC, internal build system, code flow, maven (nuget packages), REST, JIRA, Visual Studio DevOps, Visual Studio/IntelliJ/Eclipse, SQL Server, UNIX, PowerShell scripting, PowerBI dashboards, Azure (Azure Data factory) cloud technologies, Microsoft exchange servers.

Masters, Computer Science

Bachelor'S Degree, Information Technology