• Supervising and providing direction to IT Infra Support Team and SAP Support Function team.• Identifying and acting on opportunities to improve and update IT systems & software.• Developing and implementing IT policy and best practice guides for the organization.• Monitor the performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure• Designing training programs and workshops for staff.• Conducting regular system audits• Vendor management and IT procurement• Managing and reporting on the allocation of the IT budget• Identifying opportunities for team training and skills advancement

• Reduce IT problems and streamline the daily IT operation by applying knowledge of various quality tools such as vTiger (open source CRM), OrangeHRM, Pfsense, Internet Failover, IT Virtualizations by ESXi Server, Spiceworks, bare, metal backup, etc. without any additional cost.• Supervising and providing direction to IT Team.• Implementation and manager network Security with its various tools, squid, squid-Guard, Light squid, Captive Portal, freeradius2, Open-VPN, etc.• Developing and implementing IT policy and best practice guides for the organization.• To ensure that my technical team is doing the right thing at the right time.• Coordinate with the project team for any technical solutions.• Adjusting the plans where needed and ensuring that there is a smooth changeover from the old system to the new one.• Keeping management and clients updated on progress.

• Administration of Client Servers IT infrastructure and providing Technical Support for Software & Network Operations, System Maintenance & Upgrades, etc.• Design Secure IT infrastructure and security policy for the organization.• Active Directory & Group Policy management as per organization requirements.• Windows 2003, 2008 R2 server with File server, DNS Server, & Web Server (IIS).• Maintaining firewall with secure access policies like MAC binding DHCP and website filter, SSL Remote VNP, and DMZ network.• Entry-level SQL 2000, 2005, 2008 database management, daily back & restore. • Installing and configuring Microsoft Terminal Server and Client for Remote uses.• Administration of anti-virus endpoint protection like Symantec & Trend Micro Worry-free.• Daily, weekly, on-site, and off-site backup strategy with full bare metal backup disaster recovery.• Implemented IT virtualization with various tools, like VMware vSphere Hypervisor, Virtual Box Microsoft Hyper-v Server, etc.

• Responsible for all the IT activities including Networking, software, hardware, peripherals, etc. for the India office‘s network and Remote IT support at an organization’s parent company (In the UK).• Configuring and managing WAN devices like Juniper Netscreen Firewall and Cisco router.• Administration of various Security Software Trend Micro office scan, Trend Micro IMSS, Websense, etc.• Manage windows 2000 server, Active Directory & Group Policy as per organization requirements.• Managing Windows FTP, File server, DNS, Web server, and SMTP Gateway for the e-mail filtering system.• Managing the backup strategy with CA BrightStor ARCserve Backup r11.5 with Tape Drive.• AVAYA Predictive Dialer, Users, leads, and job management for the outbound campaign.• AVAY Definit, VDN configuration, vector configuration, agent login management, local station management.• NICE Logger and CLS: Managing Nice applications like new users or groups, inbound/outbound call recording & monitoring facility configuration for the user.

• Administration and maintenance of network, servers, workstations and PC peripherals• Installing, maintaining and troubleshooting windows 2000 server, DNS server, Active Directory Service and Group Policy Objects.• Managing windows File server, DNS server, Web server, user management and ACL (Access Control List).• Configuring and maintaining the core software “Multiplex Management system” (MMS) used by multiplex.• Maintaining the user security and solving the Network problem.• Taking Backup on CD or HDD by using windows backup facility.

• Administration and maintenance of 30 workstations with windows 98 and one windows 2000 server in server client environment.• Building, configuring and troubleshooting server, workstation and hardware.• Installing, configuring and maintaining windows 2000 server, DNS server, Active Directory Service and Group Policy Objects.• Installing and configuring Microsoft Terminal Server and Client for Remote uses.

Joined the company as a trainee engineer. My responsibilities included computer assembling, troubleshooting, printer repairing, installation and configuration of different Operating Systems and software packages. I was responsible for providing LAN management support.