Harsha Kumar Email & Phone Number

Bengaluru, Karnataka, India

• Provided second-line support on EMMA application and EMMA API.• Handled user account access management, assigning credentials, distributing permissions, and terminating defunct users.• Gathered user requirements and preferences for application changes and integrated feedback into subsequent patching schedules.• Liaised with clients remotely or in person to assist them in understanding how to work with our data effectively.• Escalated technical issues to the development or technical operations team following prescribed support guidelines.• Reported to technical BAs, database developers, and database administrators if there were any project set-up errors or bugs in the database or for any performance problems.• Engaged in multiple initiatives and projects simultaneously and proactively communicated and collaborated with stakeholders and end-users.• Interacted with clients to resolve issues and answer software-related questions.• Performed thorough testing of end products to ensure the final research project works as intended.• Analyzed and mapped data, wrote SQL scripts to extract data from SQL databases.• Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.• Offered training sessions to end-users to educate them on updated systems.• Participated in software testing, writing test cases and scenarios to improve future training.

Bengaluru Area, India

Bengaluru Area, India

The Publishing Specialist team is responsible for publishing all Euromonitor International’s market analysis reports, articles and books, publishing over 3,500 report and book titles across our websites. The reports are commissioned, edited and proofed before being submitted to Production for publication-ready formatting. The documents (Microsoft Word or PowerPoint) are then uploaded to our document management systems (DMS) before going live across our websites. The Publishing Specialist is responsible for formatting and publishing the reports according to schedule and to the highest possible standard in both accuracy and presentation. The role involves close liaison with Industry Analysts, Business Analyst and Company Analysts (who commission and edit the reports) and with the Reports Template Developer. The Publishing Specialist will also have responsibility for transferring copies of published reports to designated online re-sellers, using our bespoke systems and, maintaining contact with clients that upload our reports. Troubleshooting basic BAU faults that may stem in during regular work.

Bangaon Area, India

Was a Process Associate dealing with the department of Claims of US Mortgage. Major work was to analyse the reason of claims and verifying the Documents provided by the customer and process with the tools of the company.