Harsha Gv Email & Phone Number

CAREER SUMMARY:PMO and SLA Management: 5 years 9 Months – Fintech - Pine Labs Pvt Ltd (Qwikcilver Pvt Ltd)• Working as PMO in handling the CARB (compliance review Board) in organizing, managing, reviewing, approving, onboarding, implementing & optimizing infrastructure-related Release and Non-Release activities across AWS instances.• Working as FCM “Federated change manager” in reviewing the Master Card change requests for releases, patching, and other activities.• Developed and maintained Infra SLA metrics around 20 for more than 1500 different brands across the Globe regularly monitoring and publishing to RBI, Senior Management, and stakeholders.• Developed Power BI dashboards for reporting, this resulted in a reduction of manual Effort for charts by 50 %.• Conducted the first employee Feedback survey achieving around 80 % Overall satisfaction, and leading initiatives to enhance SLA responsiveness, expertise, quality, and communication. Implemented corrective actions to improve service commitments.• SOP process revisit: Worked on setting up a new SOP form to capture the details of the request, this helped the team to follow the SOP and execute tickets faster without errors• Measuring the team's SLA performance and presenting it to management for teams like Helpdesk, Tech support, Configuration, and alerts based on Time, Type of issue, Merchant, and individual. Market Research: 10 Years - Retail CPG – Unilever India, Infosys - P&G, WNS - P&G, Fractal analytics - P&G.• Led Market Research projects in the CPG domain for renowned Fortune 500 company 3 clients such as Unilever, P&G & Coca-Cola, spanning diverse geographies 3 continents Asia, Europe, and North America.• Conducted in-depth market analysis using data from 5 sources such as Nielsen (Dealers Sales), IMRB (Household consumption), IRS (Individual and household demographics), IPSOS (Habits and practices), and BASES (Product launch studies) to identify emerging trends, key competitors, assess customer preferences, satisfaction levels, market demands, and potential growth opportunities, providing valuable insights for strategic decision-making.• Utilized various research methodologies like Strategic Price Planning, competitive benchmarking, and customer segmentation, to enhance the company's understanding of market dynamics.• one-page summary report, outlining actionable recommendations to drive product development.• Monitored industry, competitor activities, and market developments to keep the team informed and proactively adjust strategies in response to changing market conditions.