Harsha Harrington Email & Phone Number

Chennai, Tamil Nadu, India

-- Leading Poshmark India's training and development system by assessing international, inter-departmental and cross-functional performances and driving innovative training program development through the facilitation of online resources, training tool kits, and mentorship programs-- Managing a team of 2 trainers and guiding them to build the capabilities of employees, placing focus on critical thinking, business fundamentals, and leadership-- Creating cutting edge Learning & Development Strategy; partnering with business leaders to create tools and improve processes for enterprise-level talent development and coaching-- Conceptualizing and implementing plans to close the learning capability gaps in alignment with business requirements-- Calculating training demand based on the RAT (Required, Available, Trained) and preparing yearly training calendar-- Conducting primary & secondary research, developing high-quality content, enhancing it and implementing the same

Chennai, Tamil Nadu, India

-- Administered managerial and employee learning management systems for international, and inter-departmental training needs; launched and monitored all annual compliance training requirements-- Evaluated the success of training implementation by assessing the achievement of learning objectives and transfer of knowledge, and analyze employees’ performance to continuously improve training solutions and identify the future learning needs-- Performed pre&post evaluation during the learning program and later “on the job effectiveness”; measured training effectively-- Provided support and mentored new employees while evaluating and identifying sections where improvements are needed

Chennai, Tamil Nadu, India

-- Supported the development and administration of various training programs, e.g., production-related modules to provide updated content that will be shared with managers, new hires and cross-functional teams-- Analyze, identified, and executed training needs and objectives in support of organizational goals and group and/or individual training needs-- Coordinated and delivered new employee orientation, on-boarded and trained including on-job training, formal classroom training, and post-training follow-up assessments and testing

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

-- Extended in helping peers in handling process-related questions as well as customer escalationsEffective and easy handling of any escalations and order related issues-- Knowledge transfer to the team about product knowledge to improve performance-- Complete understanding of customer issues and helping them in resolving them with a targeted deadline-- Ramp up new hires and come up with strategic plan to help meet their target and share constructive feedback and suggestions

Chennai, Tamil Nadu, India

-- Extended extensive support for answering web portal, ticket and messaging queries-- To plan and develop an active queue management system based on defined metrics, and wok on priorities in handling a bulk of a workload and sales volume-- Broad knowledge and experience in handling end-to-end customer service operations from client outreach programs to responding written inquires and client follow-ups-- Worked with peers to resolve customer related problems, improve operations and provide exceptional customer service.

Chennai, Tamil Nadu, India

-- Converting business documents and data into effective Business PowerPoint documents-- Collecting and segregating all data and documents of the client and classifying them into suitable categories to produce a meaningful representation of charts-- Worked with consultants, project managers, and engagement managers in understanding their immediate needs and demand for critical deadlines-- Developed tables, fine charts using Excel, Word, and PPT to translate content into high- end visual representations and data charts for analysis-- Edited and proofread documents to deliver best quality to meet with client expectations-- Created graphics, clear tables at high-end standards that leads to better data understanding and delivery.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

B. Com, Business/Commerce, General

Education record

Education record