• Server build and administration (Active Directory | Group Policies | DNS | DHCP | Proxy | Firewall | Backups | Intranet).• Administration | Support Victorian government school Computer networks (Curriculum and Admin sub networks).• Monitoring | Troubleshoot | Maintain and manage wireless network (eduSTAR) and related equipment (Routers | Switches | Wireless controller | Wireless access points).• Planning | Testing | Implementation and documentation of various Department and local (school funded) ICT Projects. • Liaising with hardware and software vendors for purchase, maintenance and warranty of hardware devices within the school.• Manage and troubleshoot wide range of Client Operating Systems (Desktops | Laptops | IPad |Android |Mac) and operating system image deployment.• Multi-functional Printer management (Installation, manage and troubleshoot in a local area network).• Miscellaneous additional ICT technical support required by the school (Assist users with their queries, conduct researches on inconstant matters and other varied tasks).• Delivering professional development sessions (Google education).• Audit and documenting schools ICT Assets (Hardware peripherals)/ Network topology and design/ Server topology and design) and collaborate with Schools to plan future ICT roadmaps and budgets.

Responsibilities: Level 1 and 2 Technical support • Provide technical troubleshooting assistance (level 1 and 2) for the Cisco and Polycom Video conferencing endpoints ( for brand new installations and for existing VC units) collaborating with field services engineers . • Collaborate/training with level two / three technicians to learn departments standard ITIL procedures to provide an efficient customer services and to enhance the technical knowledge to mange level two and three escalations (to narrow issue down prior escalations or to resolve the issue on level one/ on first contact)• Cisco video endpoint registration (on the gatekeeper) and conduct testing.• Cisco endpoint licensing and assist with Cisco, Polycom endpoint re-configuration and replacements (RMA's).• Manage video conferencing booking system (new bookings, amendments, cancellation and monitoring)• Virtual Meeting Places/ Virtual Meeting rooms (testing , troubleshooting).• Assist Clients with their queries over the phone/ remote access,allocating field services technicians for further investigation, follow up with the customer and escalate tickets to level three technicians for further investigations (if required). • Assisting level 3 technicians with troubleshooting hardware and software issues related to Telstra (internal and external) video conferencing equipment's (endpoints/MCU's/gatekeepers/ codec's/RMX bridges/CMA/projectors/wireless presenters/ jabber accounts ). • Report generation.

• RED HAT LINUX & Apache Server installation and remote access• VMWare ESX server • Citrix Xenapps 6.5• Citrix Xendesktop 5 • Lotus notes 8• Exchange Server 2007/2010• Operating system migration (Windows XP to Vista and 7)

Wired and wireless network/ Server/ PC and laptop related tasks assigned by the network engineer.Microsoft Windows and Apple Macintosh Computer/ Laptop setup, Network installation User/ Domain management.Printer installation and troubleshooting, Scripting, software and OS updates.Symantec Endpoint, other antivirus and internet security related tasks.Re-Imaging Laptops, Virtual PC Installation, Diagnose and repair software/ hardware (WAP, Router, Cable, PC, Laptop, etc) related issues.Assist users with their queries, conduct researches on inconstant matters, continue varied tasks, attention to detail and ability to work under pressure.Cisco IP camera installation and maintenance.