Harshal Dave Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad

India

Ahmedabad, Gujarat, India

Working for HDFC bank credit card collection of write off portfolio in SURAT and AHMEDABAD.

Unjha, Gujarat, India

Working for ICICI BANK for WORKING CAPITAL and Business Overdraft

Ahmedabad Area, India

• Retail & Corporate Sales on E-commerce portal.• Acquit ion of new retail clients through team handling.• Analyzing, Customizing and Designing customized campaigns for merchants as per their requirements.• Customer Relationship for the existing merchants.• Renewal of sales with providing good service.• Taking care for sales of Website designing and SEO.

Ahmedabad

• Servicing to HNI clients and Enhance company revenue through fresh selling and referrals.• Sales and service topper for the products and other products of the company.• Responsible for maintaining healthy client relationship. • Taking care for the HNI Clients who are well settled globally.• Cross Functional products selling.• Sole point of contact person for premium clients. • Team Management, Time Management and Sales are always key area to motivate me. • Rich people management skills with demonstrated abilities in managing customer centric operations, ensuring customer satisfaction by achieving delivery & service quality norms. • Achieved many appreciations from clients and also from Management.

Ahmedabad

I was handling postpaid acquisition operations for Gujarat circle as an Executive- Service Operations-CSD with Bharti Airtel Limited (Ahmedabad)  Expertise in overall Acquisition functions for post paid connections with hands-on experience of over 4.3 years in managing various profiles like: Address Verification Documents compliance First Biller process Welcome call process Welcome letter process. Front Desk customer care Focused and hardworking, self motivated and team oriented; always ready to have addition responsibilities, effective team player with excellent communication and inter-personal skills. Accountable for CLIR & NRI Customers Document compliance.  Manage and coordinate between the various functional departments (operational/process controls), customer service department, finance and the clients itself.  Preparing daily & monthly MIS reports including daily reconciliation for critical regulatory part of CLIR for facilitating the decision making process and liaison with management.  Preparing claw back and penalty data and ensure to release timely payout of sales channels. Providing Maximum possible resolution towards complains of visiting customers for Bharti Airtel Limited.  Won Business Excellence Award From Gujarat COO in Year 2009  Also Got many Appreciation Awards and recognitions from top level Management

Ahmedabad Area, India

 Handling Care touch category Customers (High ARPU Base) and taking escalation calls to solve the queries of different corporate and HNI customers. Retaining Customer base of Airtel Postpaid by different scenarios and informing new scheme and increase customer base for Company to earn money.  Solving Queries of customer online and give they feel good factor.

Ahmedabad Area, India

 Providing Training for outbound processes of call center.  Handling different business promotional activities and campaigns for BCL.  Monitoring different activities like address verification, exposure, first call, first bill, Retention, VAS up selling, close looping, collection etc.  Involvement in employee appraisal activities and providing on job sessions for product knowledge, quality standards, on call formalities etc.  Developing soft skills and etiquette of call center associates.

Master Of Business Administration (Mba), Finance & Hr, Second

Bachelors Of Management, Markting & Finance, Second