Harshal Desale Email and Phone Number

Results-driven professional offering a progressive, 10-year career in information technology.Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement. Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations. Development of enterprise standards and technology architecture and the IT operations governance process.

Roles & ResponsibilitiesTPlinux Server support, Linux installation, Centos server installation, managing pos machine based on Linux, Linux 7.3 server installation, Linux troubleshooting, All Windows OS troubleshooting, Provided technical support to the entire organization on software and hardware’s, Maintaining Desktop/Laptop, Printer’s, Network Equipment’s & IT Policies. Installation & configuration of Symantec Antivirus, Perform daily backups as well as log monitoring, Knowledge of Installation & configuration POS Systems, Touch driver installations & Resolution setting of POS systems through Command Prompt, Installation and up-gradation of hardware and software, Knowledge of BMC Application, On Daily basis checking mails and ticketing tools, Maintaining inventory of all hardware's & Network Equipment’s, Configuration of Cent OS TPLinux OS And Installing NDS Server Experience.

Roles & ResponsibilitiesTroubleshooting Desktop/Laptop OS issue (MS Windows).Support for standard software issue.Isolate system issue; Diagnose standard software issue and report call for any hardware issue to respective vendors and closer.Installation / re-installation / configuration of systems, printers, scanners.Configure desktop and laptop as per desktop/laptop standardization policies of customer.Installation / re-installation / configuration of in-scope client software / applications.Installation and configuration of e-mail clients.Troubleshooting systems, printers, scanners.Troubleshooting issued related to standard office software’s (MS office word, excel, PowerPoint, etc.) and Internet client.Support for local area network issue, (DHCP Client)Installation Antivirus software and check virus definition auto updates on daily basis.Installation approved patches on to desktop / laptop as per IHG define interval.Configure print queues for Server / user / Group.Troubleshooting printer queue related issues.Configure appropriate rights and permission for accessing printer.Performing Daily auto Backup.SOP based L1 support on PMS / POS applications and escalate to vendor for L2 and follow up for closer.Attending guest complaint related to internet and Wi-Fi.