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Harshal Thorat Email & Phone Number
Strategic BPO and CX Leader | CEO | Sales, Service and Operational Account Management | Co-Founder
at
The-Connections
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Strategic BPO and CX Leader | CEO | Sales, Service and Operational Account Management | Co-Founder
Location
Pune, Maharashtra, India
Who is Harshal Thorat? Overview
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Quick answer
Harshal Thorat is listed as Strategic BPO and CX Leader | CEO | Sales, Service and Operational Account Management | Co-Founder at The-Connections, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Harshal Thorat.
Harshal Thorat previously worked as Strategic BPO & CX Leader | CEO | Sales, Service & Operational Account Management | Co-Founder at The-Connections and Software Development Services | Expert in Business Transformation & Cloud Security Management at Panthor Solutions. Harshal Thorat studied at International School Of Management Excellence.
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The-Connections
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Profile bio
About Harshal Thorat
In business, attracting clients involves two key strategies:Seeking them out.Making your brand irresistible.The first method, though common, often leads to high marketing costs and unpredictable results. Imagine a shift where your brand naturally draws in clients, turning sales into seamless conversations. That’s where I come in.I'm Harshal Thorat, specializing in BPO and Call Center Services. My mission is to transform how businesses engage with customers and manage sales processes through clear, direct communication.From starting as a Debt Collection Associate to leading in BPO, my journey underscores the importance of strategic clarity and strong communication. Honored with the "MAHARASHTRA RATNA PURASKAR 2023," I am passionate about sharing insights on improving customer service, streamlining sales leads, and leveraging outsourcing.Ready to enhance your customer service and sales strategies?Connect with me at harshal.thorat@yahoo.com or explore insights in my Featured section.Skills:- Customer Service- Direct Sales- Communication- Project Management- Public Relations- Marketing Strategies- Data Analysis- Team Coordination- Process Improvement- CRM Systems
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6 roles
Harshal Thorat work experience
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Strategic Bpo & Cx Leader | Ceo | Sales, Service & Operational Account Management | Co-Founder
CurrentAs a seasoned BPO strategist, I champion operational excellence and transformative customer engagements. My expertise in Customer Care, Dynamic Sales Lead Tracking, Annual Contract Management, and Net Promoter Score analysis drives process efficiency and client satisfaction.Key Achievements:- Directed a team of 500+ professionals, sustaining 18% annual.
Jun 2011 - Present
Software Development Services | Expert In Business Transformation & Cloud Security Management
CurrentAs the driving force behind Panthor Solutions, I lead our focus on digital transformation, cloud solutions, and cybersecurity. I am committed to delivering user-centric digital engineering solutions that empower businesses to innovate and excel.Key Achievements:- Expanded our global client base to over 10 clients across more than 2 countries.- Leveraged.
Oct 2022 - Present
Relationship Manager Handling Centers, Vendors And Business Growth
I strategically shifted to the Domestic Call Center industry, recognizing limited growth in international markets. At Kotak Mahindra, I capitalized on opportunities to learn from senior management, focusing on vendor relations and performance.Key Achievements:Expanded the Tele-Sales Call Center from 50 to over 500 seats, achieving ₹40,000 Per Agent.
Oct 2008 - Sep 2010
Team Leader For Handling For Debt Collections Process And Client Management
Leading a team of 25 Debt Collectors. All Hard core accounts, which were 2+ years due. Month on month success has facilitated me to polished my monthly target execution skills.I have won many accolades, awards and appreciations from Clients and Management. Collections over the phone and that too for old debts has been not easy but I strongly believe that.
Dec 2007 - Sep 2008
Debt Collections For B2B And B2C Along With Team Collaboration
Mastering communication prepared pivotal in persuading customers or debtors over the phone. I always prioritized empathy, ensuring they felt influenced and guided.In the realm of Third Party Debt Collections, I took charge of on-the-job training for newcomers. After an initial three-month challenge, I emerged as a top performer throughout my tenure.My.
Sep 2005 - Nov 2007
1 education record
Harshal Thorat education
FAQ
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What company does Harshal Thorat work for?
Harshal Thorat works for The-Connections.
What is Harshal Thorat's role at The-Connections?
Harshal Thorat is listed as Strategic BPO and CX Leader | CEO | Sales, Service and Operational Account Management | Co-Founder at The-Connections.
Where is Harshal Thorat based?
Harshal Thorat is based in Pune, Maharashtra, India while working with The-Connections.
What companies has Harshal Thorat worked for?
Harshal Thorat has worked for The-Connections, Panthor Solutions, Kotak Mahindra, Ibridge Solutions, and Bay Area Credit Services Llc.
How can I contact Harshal Thorat?
You can use AeroLeads to view verified contact signals for Harshal Thorat at The-Connections, including work email, phone, and LinkedIn data when available.
What schools did Harshal Thorat attend?
Harshal Thorat studied at International School Of Management Excellence.
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