Harshal Dolas Email & Phone Number

• Design and implemented security for Azure Active Directory by using Identity Governance and Privilege Identity Management. • Manage and monitor cloud infrastructure to ensure high availability, security, and reliability of services.• Managing CSP client licenses, purchasing licenses and Reserved Instances (RI)• Third-Party Integrations: Setting up third-party tools and building Single Sign-On (SSO) systems.• Deployed and configured Azure Networking solutions like Virtual Network, Virtual Network Peering, Subnet, Network Interface, and Network Security Group. • Design and deployed secured Hub-spoke networking model. • Extensive experience in Deployment, Configuration and Management of both Windows and Linux Virtual Machines. • Create and Implement Load Balancer to manage Incoming Traffic for High Availability.

Pune, Maharashtra, India

Zendesk Administration: Skilled in configuring, customizing, and maintaining the Zendesk platform to meet organizational needs. Onboarded new clients into the Zendesk ticketing system by creating organizations, configuring views, setting up client support addresses, establishing support groups, defining SLAs, customizing fields, managing domain whitelisting, and handling user management to ensure a seamless support experience. Integration Management: Integrated Zendesk with third-party tools (e.g., Microsoft power platform automation tool) to streamline workflows. Workflow Automation: Designed and implemented triggers, automations, and macros to improve efficiency and reduce response time. User Access Control: Managed roles, permissions, and access for agents, End Users ensuring compliance with company policies. Agent Training: Conducted training sessions and created documentation to onboard support agents effectively. Custom Solutions: Developed custom workflows to address unique business challenges, leveraging Zendesk APIs where needed. Feedback Implementation: Collected feedback from end-users and stakeholders to continuously improve system usability and functionality. Automated 30+ repetitive tasks using triggers, macros, and workflows, reducing agent workload. Led a team migration project, transitioning 100+ users to Zendesk, migrate 100+ end users new mail address without any disruption. Efficient Suspended Ticket Management: Reviewed and processed 300+ suspended tickets monthly, ensuring valid customer queries were promptly recovered and addressed. Conducted quarterly audits of client support groups, support email configurations, SLAs, views, and custom fields in Zendesk to ensure alignment with business objectives and operational efficiency. Managed and maintained client support email addresses in Zendesk, ensuring proper routing, seamless integration, and uninterrupted communication between customers and support teams.

Pune, Maharashtra, India

In my initial role as an Azure Monitoring Engineer, I gained valuable experience in:• System Monitoring: Implementing and managing comprehensive monitoring solutions for Azure environments.• Alert Configuration: Setting up and fine-tuning alerts to proactively identify and resolve issues.• Performance Optimization: Analyzing performance metrics to ensure optimal system operation and efficiency.• Incident Response: Responding swiftly to incidents and outages, minimizing downtime and impact on services.• Log Management: Utilizing Azure Monitor and Log Analytics to collect, analyze, and act on log data.• Automated Responses: Developing automation scripts to handle routine monitoring tasks and improve response times.• Capacity Planning: Assisting in capacity planning to ensure scalability and performance under varying loads.• Compliance and Security: Ensuring monitoring practices comply with security policies and regulatory requirements.• Reporting: Generating detailed reports on system performance, incidents, and trends for stakeholders.

Bachelor Of Engineering - Be, Electronics And Communications Engineering

Genral Science

Education record