Harshal Agarwal Email & Phone Number

Bengaluru, Karnataka, India

Santa Clara County, California, United States

San Jose, California, United States

A cross-functional leader, wearing multiple hats as needed by the organization in sales crediting, coverage, and channel partner teams. Co-led efforts to create value case for transformation, refine agile practices, portfolio management and buy vs build decisions.>Created value case for legacy system transformation project; quantified potential savings in OpEx, summarized reduction in latency of processing, and proposed consolidation of user experience.>Shepherded 9 SMEs from sales, operations, product and IT teams, and drove consensus for a solution approach on a new sales coverage model; helped in the development of a product brief for the solution.>Streamlined requirement intake and documentation processes for program management office of sales it; interviewed stakeholders, prepared playbook, and worked with several scrum teams to standardize agile development practices.>Worked with channel partner team to evaluate new buy proposals for a legacy system transformation; drove program planning for the transformation initiative and engaged different stakeholders to drive agile discovery.>Led a top priority cross-functional operations initiative as a program manager to minimize the impact of global events on Cisco's operations and financial reporting.

Greater Seattle Area

Executive Vice President, Foster Technology ClubCo-Founder & Co-Host, Fostering Tomorrow's Tech Leaders: Managing for Equity, an event focused on DEI in the tech industrySteering Committee Member, Husky Hackathon 2020Member: Foster Marketing AssociationShort-term consulting projects: Expedia, Amazon, Blue Origin, Nike, and Google.Independent Study: Remote Energy

Greater Seattle Area

Product manager for conversational AI solutions, with responsibilities including market definition, customer segmentation, business strategy, product requirement definition, secondary and primary research, agile execution, product testing, sales and marketing training and brand strategy> Spearheaded company’s strategy to pivot to B2B model to grow revenue to $6M in 3 years; analyzed US-wide $4B total addressable market for the AI product, and identified opportunities to lower customer acquisition costs.> Established core strategy tenets for the new B2B business model by leading customer surveys & usability studies; devised 6 months, one-year, and 3-year product roadmap & brand strategy for the new product line.> Defined & prioritized 60+ features for the AI product for coffee shop business using GitHub project board; assessed KPIs, wrote product requirements document (PRD), & created wireframes for 3 products.> Identified user test groups and directed external testing; iterated over consumer feedback and orchestrated product improvement sessions to improve the AI, increasing average rating from 4 to 9 (scale of 10) in 4 weeks.> Conducted focus groups and interviewed industry experts to discern experience gaps in Conversational AI market; articulated gaps in branding and drove adjustments in product features to meet customer needs.

Greater Seattle Area

Worked as a business consultant for Microsoft as part of the Applied Strategy project at Foster School of Business.>Identified global supply chain compliance risks related to hardware businesses for Microsoft's Compliance and Data Analytics Service Group based on studies of past industry incidences.>Created a mini case study to project how these risks can hamper Microsoft's ability to operate efficiently in future pandemic situations and proposed block-chain solutions to mitigate them.

Bengaluru Area, India

Led system design, architecture, and solution implementation as a technical product owner and a technical architect. Engaged product owners, set up development teams, develop solutions, and deliver MVP in agile methodology from inception to delivery>Translated business impact for global sales and sales ops team into well-defined product features.>Enabled new go-to-market strategies, which led to better customer experience.>Leveraged strategic thinking to define product road map and process improvement.>Managed global development teams & spearheaded cross-functional collaboration across Sales IT.

Bengaluru Area, India

Drove strategic transformational initiatives as a technical lead for the product development team of sales it. Responsible for cross-functional engagement with other technical leads and architects to drive solutions>Drove digital transformation implementation in sales ops domain by leading cross geographical full time and vendor teams towards a focused approach on driving business and customer impact.>Translated business requirements into technical action items, and used the same to develop buy and build solutions in software as a service (SaaS) and cloud portfolios.

Bengaluru Area, India

Lead UX and middle layer engineer for the product development team of Sales IT team in Cisco. Proposed and executed innovation projects from inception to MVP delivery, and presented the same to senior leadership.>Translate business operations-related challenges into technical deliverables and achieved those deliverables by leveraging disruptive technical innovation, thereby driving impact for 22K of Cisco's direct sellers.>Single point of engagement for "enhance" and "transform" initiatives, driving execution from user story grooming to delivery and post-release support as part of the dev-ops model.

Bengaluru Area, India

User interface expert and change management support manager for APJC region, working with cross-functional teams to drive operational efficiencies as a developer and a support manager.>Developed and led enhancements for user interface applications within Cisco’s Sales IT team, consolidating 9 different applications in one and achieving operational efficiencies.>Drove communication with stakeholders and managed production issues in the APJC region during the post-release phase of the sales operations initiative to optimize the crediting and commissions process.

Managed content for Zomato website as technical intern. Helped in framing digital marketing for the company, participated in B2B experience enhancement, developed applications and automated scripts to achieve optimization in quality control.

Master Of Business Administration - Mba

Activities and Societies: First year rep: Foster Tech Club Member: Foster Marketing Association

Master Of Science (Technology), Information Systems