Harshal Bhudhrani Email & Phone Number

Vadodara, Gj, In

Vadodara, Gj, In

Halol, Gujarat, India

Vadodara, Gujarat, India

Victoria, Australia

-Handle a team of 19 members delivering customer service for IAG.-Planning and strategising to achieve the targets.-Coaching and leading the team towards the successful achievements of the objectives.-Reporting the productivity of the team.-Liaising with the stakeholders, workforce management, HR and the payroll department to ensure the smooth running of the campaign.

Burwood, Victoria, Australia

• Work closely with business to develop, recommend, and establish strategies to progress the claims• Review work performed by trades, builders, estimator, content restorers and assessor to assess the damage and analysing the severity of damages scheduling the repairs• Manage various-builders project work by providing clear direction, suggested timelines for completion and tracking progress to get the property to pre-loss condition.• Develop action plans and identifies / assigns resources to execute plans• Lead large-scale assessment reports worth ($250,000) and initiatives, delegate analysis work, provide direction, guidance, and support in settling the claims• Work on Claim Centre and Orbit (CRM tools) that encompass the strategies, methods and tools used to evaluate customer behaviour and interactions with Supplier and consumer to cultivate successful insurance experience• Commended for my consistency in adherence to time and on call skills in a deadline-oriented environment

Melbourne, Australia

• Producing and Supplying of invoices and credit notes to the customers with outstanding payment• Processing the payments through internet banking and direct debit. Suggested and successfully rolled out a huge shift in the payment method from bank transfers to direct debit, resulting to reduction in defaulters• Assuring the smooth functioning of weekly payment plans• Preparation of monthly reports of the collections and overdue and presenting it to the top-level management• Liaise with external bodies like insurance companies and the customers• Providing tax invoices to the customers• Reconciling payments and transactions

North Melbourne

• Making contracts with customers and explain the terms of rental agreement • Dispute Resolution handling for customer related to their vehicles, or payments, and ensuring they have a smooth rental experience• Set up payment plans with clients. • Investigation of scooter related matters and liaising with Victorian police whenever required and provide them with all the necessary information and assistance on behalf of the company.• Resolving the registration and licensing related matter of scooters, often including communication with VICROADS and other organizations• Accept requests of roadside assistance from customers and coordinating with mechanics for rapid response• Acting as a link between customer and the organisation to collect all the necessary information and formalities related to Insurance• Often praised for my ideas for improvement in service delivery and organisational efficiency• Job consists of frequently dealing with complex and emotional situations with the presence of mind, ability to reach the root cause of the disputes and patient attitude

Masters, Professional Accounting And Finance

Bachelor Of Business Administration - Bba, Business/Commerce, General

Activities and Societies: cricket team, event team

Commerce