Harshal Choksi Email & Phone Number

Delhi

Field Service | Dealer Development | Network Expansion | Customer Satisfaction

Kerala, India

Area Service Manager Handling 6 Parent Dealer, 107 Service Workshop Business, 37750 Service / Month, 7800 Body repair / Month with help of team of 5 TSM.  Assuring customer convenience through adequacy of the Infra, Machinery, Manpower.  Adequacy of PDI facility and periodic audit of PDI facility, assuring defect free delivery to customer.  Periodic review of weak workshop/ TSM, Support them to achieve the management objective. 2015-12 - Current. SOP audit confirming system process, manpower adequacy & training, in line with the guideline.  Timely feedback on premature failure and providing the parts for analysis to control the defect penetration  Strengthening Digitalization viz Do it yourself, Smart talk, Online customer approval, Online warranty building transparency with direct customer.  Effective utilization of budget, allotted for Service department.  Corporate tie ups, building healthy relation with corporate customer, delivers sustainable long-term business to Dealer.

Rajkot, Gujarat, India

Territory Service Manager• Enhancing customer retention and Dealer profitability.• Transformation of CI to next generation workshops.• Identify Dealer representative to expand service reach at rural location.• Part availability and consumption in line with maintenance schedule.• Enhancing customer satisfaction by strengthening service standard.

Surat, Gujarat, India

Service Engineer - AMARON• Maintaining FIFO and ensuring defect free battery shipment to Franchise.• Warranty Adjudication and providing timely resolution to customer.• OEM Visit at periodic interval to impart refresher training for handling and stocking of Batteries.• Participating BTL activity of Sale to impart awareness on handling and stocking of Batteries at retail outlet.• Supporting franchisee in claim settlement and maintaining FIFO for available stock to avoid any contamination.

Rajkot, Gujarat, India

• Production planning and execution to meet the daily target.• Adequacy of the part in an assembly line to meet the daily target.• Part of New Product development team - Atul Smart.• Packaging of consignment in SKD condition for exports.• Assembly line setup for the overseas distributor - Euro Motors (Pte) Ltd, Kelanimulla, Srilanka