Harshal Dave Email & Phone Number

Chicago, Illinois, United States

Naperville, Illinois, United States

Naperville, Illinois

Naperville, Illinois

- Manage incoming support tickets to ensure that all customer inquiries are resolved promptly and accurately.- Work with clients on the support phone-line to provide information and on-call resolution to various client requests.- Work with various web platforms, including Word Press and Dealer Inspire Dashboard to troubleshoot and resolve client inquiries.- Coordinate with internal departments to ensure tasks are assigned out and completed on time.

Oak Brook, Il

- Served as primary manager of escalated inbound customer calls/issues and sensitive customer correspondence. - Partnered as packaging subject matter expert with cross-functional packaging team to provide customer feedback on packaging initiatives and changes.- Functioned as content manager for department Website. Updated and served as backup for another content management tool that served as Intranet site used to communicate between department and contact center representatives.- Designed over 50 training quizzes and general surveys for call center representatives and home office team, using survey software such as Qualtrics and Articulate.- Reported and provided insights, including completing automated and specific reports by setting up parameters in customer contact database. Worked cross-functionally and with regional representative to provide customer database report pulls as needed.

Oak Brook Terrace, Il

- Utilized social media channels to disseminate program and event information to public. - Created marketing materials (including handouts and pamphlets) to support key events such as Relay For Life and the Pink Tea. - Encouraged DuPage County to adopt proclamations for Breast Cancer Awareness month. - Developed press releases and pitch letters for distribution to media targets. Assisted management and income development representatives with event marketing.

Wheaton, Il

- Processed new prescriptions and refill requests, reconciled insurance issues, served guests, and fulfilled standard pharmacy technician duties including ensuring stock and availability of pharmaceuticals, as well as preparing special orders for customers and reconstituting mixtures.- Advised customers of pharmacy promotions and rewards programs.- Performed cash register handling and order entry.

Rogers, Ar

- Supported Walmart, the biggest customer account in the Abbott Nutrition portfolio.- Shadowed projects in sales, marketing, sales operations, category management and supply chain.- Evaluated Walmart marketing strategies/tactics and made executive recommendations.- Developed a scorecard to evaluate the future performance of marketing programs.- Coordinated with advertising agencies on marketing program developments and planning.- Created two print ads and a one-minute mock television commercial for new products.- Delivered weekly presentations to team vice president and final presentation to upper management.

Bachelor Of Arts, Integrated Communications

High School Diploma