Harshal Keni Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

● Assessed energy plans for their benefits and recommended options, discussing alternatives for customers.● Advised clients with electric cars or solar panels on cost-effective solutions that also positively impact the environment.

Ireland

● Trained new staff and worked with customers to analyse bills and usage, advising on optimal energy plans.● Achieved consistent sales by engaging potential customers and effectively communicating the value of gas and electricity services whilst resolving 500-650 customer queries monthly.

Newbridge, County Kildare, Ireland

Achieved a consistent sales record by effectively engaging potential customers and conveying the value proposition of gas and electricity services.Surpassed performance expectations by 27% within a highly competitive environment.Resolved 500-650 customer queries per month, contributing to overall customer retention and loyalty.Maintained compliance with industry regulations and company policies, resulting in reduction ofregulatory fines and penalties in the zone.

Mumbai

● Managed enterprise and data centre networks with continuous 24/7 LAN/WAN monitoring, configuring over 7,000 network devices, including routers, L2/L3 switches, firewalls, access points, and wireless LAN controllers.● Configured Cisco Identity Services Engine (ISE) and TACACS for network authentication and policy management for Cisco devices.● Performed device hardening according to established templates and addressed audit vulnerability reports for both data centre and branch devices, successfully migrating 800 branch locations from non-SD-WAN to SD-WAN routers.● Configured IPsec site-to-site connections at client sites to increase encryption and improve the organisation's security posture.● Collaborated with vendors on the deployment of IoT and video conferencing devices, contributing to proof of concept projects.● Monitored the entire network, ensuring all routers and switches received necessary configurations and password protections.● Addressed issues related to locked-out devices, resolving them promptly and managed network device setups, controlling traffic flow in and out of the network.● Handled data migrations as required, using TACACS for secure authentication.● Employed tools such as Wireshark to assess network traffic for packet integrity and performance issues, verifying device responsiveness and connectivity.● Used PuTTY for configuring new devices efficiently.

Mumbai, Maharashtra, India

● Visited server rooms and checked the checklist provided by the manager, managing all IT-related issues such as non-functional PCs and network outages.● Resolved issues both remotely and onsite; Issued access cards and responded to raised tickets, addressing concerns like slow network performance.● Handled approximately 25 tickets per day, with an average resolution time of around 15 minutes per ticket.● Worked collaboratively as part of a team consisting of 3 service engineers and one network operations engineer.● Configured switches and firewalls, enabling devices to connect to the network and allowing specific applications and traffic as required. Configured Cisco and Juniper routers and switches, possessing fundamental knowledge of the TCP/IP model and networking protocols.● Monitored network performance and utilised a command sheet to follow network protocols for different divisions, ensuring proper configuration of client devices.● Diagnosed and resolved issues related to packet drops, latency, and throughput, overseeing equipment selection, installation, configuration, and testing.● Played a crucial role in planned activities, including device replacements, failover testing, password recovery, and upgrading router and switch IOS.● Prepared documentation such as site surveys, bill of materials reports, installation reports, and preventive maintenance reports. Collaborated with multiple vendors to ensure the successful execution of network projects and improvements.

Master Of Engineering - Meng, Computer And Communication Systems

Modules: C++ Programming, Software Engineering, Multimedia Communication, Digital Signal Processing, Information Theory and Coding.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Modules: Circuit Theory and Networks, Digital Communication, Principles of Communication Engineering, Computer Communication Networks.

High School Diploma, Electronics

Modules: Electronics 1 & 2, Physics, Maths, Chemistry