Harshal Kusuma Email & Phone Number

Kirkland, WA, US

Seattle, Washington, United States

• As a Product Lead, I own the data & reporting workstream for a group of products under the Traveler & Partner Services Platform. I excel at understanding the deepest customer problems to draft detailed yet succinct.
• Built product vision and roadmaps to optimize a complex reporting ecosystem, prioritized and delivered high-quality data solutions for B2B and B2C partners to support Travel and Partner Services operations.
• Managed 2 product pilot launches with 0 defects post-launch and spearheaded data and reporting strategy for a go-to-market launch involving 300+ contributors for 7000+ global operations agents.
• Measured KPI improvements for product enhancements and accomplished multiple infrastructure deprecations and migrations from third-party tools driving annual cost savings of $8M+.
• Innovated and led product pilot for a real time reporting engine, doubling the service level objectives to 90%+, saving $700K, and exceeding data latency needs for 15,000+ agents.

Dauch Center For The Management Of Manufacturing Enterprises

• Served as the Developer and Product Manager to build an educational classroom learning game tool similar to "The Beer Game" for Operations Management/Supply Chain Management courses and research in business.
• Single-handedly mapped out requirements and developed the tool and strategized launching it as a SaaS classroom learning tool in business schools.
• Collaborated with stakeholders & Professors for building detailed requirements specifications from business concepts for development.
• Designed and developed a classroom learning game tool product, built product roadmaps and UAT plans, and launched and evangelized the MVP for 200+ users.
• Conducted A/B testing, experimentation, and gap analysis to prioritize product backlog and implement enhancements, improving game interface learnability by 43%.

• Owned and and delivered 3 individual projects (2 for Levi's Direct-To-Consumer Omnichannel experience and 1 for Levi's DEI Employer Brand) - identifying incremental revenue potential through expansion, unlocking growth.
• Strategized launching omnichannel gift cards in the D2C European market and B2C US market and wrote detailed specifications with PRFAQs, identifying a revenue potential of $2.5M+.
• Conducted competitive analysis, analyzed UX research interviews and customer journeys, and facilitated external vendor meetings to build quarterly roadmap of strategic growth initiatives.
• Led a team of 4 interns to deliver measurable growth initiatives to present to the CEO and executives.

• Worked as a Strategy Consultant to optimize an ergonomically challenging operational process using technology that overcomes human limitations in testing homogeneity of dry mixtures during manufacturing. Accomplishments:
• Led weekly meetings with a team of 4 consultants & the VP of Global Manufacturing Services to conceptualize the application of ML image processing in quality control processes.
• Devised a modular project timeline and product strategy to build an initial prototype, analyzed ROI, and recommended hardware alternatives for reducing costs by $2M+.

Hyderabad, Telangana, India

• Founded and launched an online e-commerce platform for book rentals with a mission to increase reuse of existing paperbacks, pioneering the C2C book rental business space in India. Expanded to operate in 12000+.
• Conducted market analysis for target customers, and headed the user acquisition strategy to capture 200+ users in 3 months.
• Orchestrated go-to-market strategy, managed product iterations, and increased user base 2.5x while converting 2% of users to paid subscribers through funnel optimization strategies.
• Devised and implemented a referral promotion strategy to build and accelerate growth loops, resulting in 18% increase in new customer growth rate and increasing monthly revenue by 2x.
• Increased customer retention rate to 66% with an experimental pricing strategy for subscribers.
• Revamped the customer feedback system to identify customer satisfaction metrics and reduced the percentage of low ratings from 55% to less than 12%.

Hyderabad Area, India

• Worked for 2 of the largest insurance providers in the United States within the Financial Services Industry. (Database Administration - 10 months, Java Developer - 2 years)Accomplishments:
• Led and developed a company proprietary tool to efficiently automate daily system monitoring & directly map technical issues with key business KPIs, that reduced monthly human effort from 20 hours to zero and.
• Proposed and developed APIs for in-house e-signatures eliminating third-party vendors and reducing insurance policy cancellations from 40% to less than 2%.
• Developed advanced SQL queries, collaborated with cross-functional teams, prioritized backlog of user stories in JIRA based on client needs, facilitated agile ceremonies across Scrum team with effort estimation.
• 2 Spot Awards and 1 Applause Award from Executive Leadership for outstanding contribution.

Master Of Business Administration - Full-Time Mba, Strategic Management

Elected Vice President of Krannert Graduate Student Association. Led the alumni engagement and professional development at Krannert to.

Master Of Science - Ms, Engineering Management

Bachelor Of Engineering (Be), Computer Science

- Completed projects on the following technologies/subjects: Machine Learning, Java, Android - Editor, Transcendent (Newspaper): Was.