Servicenow Developer-L2
CurrentWorking in User Experience team which mainly deals with ITSM, Virtual Agent, Service Portal,Knowledge management, Service Catalog Management• Good knowledge on Server sides as well as Client side scripting.• Worked on creating Business rules, Script include, UI actions, UI pages• Worked on creating Service Catalogs according to need by using Catalog UI policies, UI policyactions and Client scripts.• Strong knowledge on creating Virtual agent topics and modifications as per client requirement• Knowledge on Automating the catalog items based on workflows to reduce the count of SCTasks.• Strong BAU knowledge. Worked on Incident, Request, Problem, change.• Involved in Scrum events and Agile ways of working• Involved in connecting with requestors and ask for the inputs and create stories accordingly.• Clients connect on a daily basis and create stories accordingly in sprints and working• Worked on Automation of Catalog Items to reduce the counts of Tasks created.• Also worked in requirement gathering events from Client for various projects like Virtual Agent.• Design, Develop and Implement custom UAT in ATF ServiceNow.• Creating automation flow steps that align with end-to-end workflow specified by the GSK Client.• Provide technical expertise to peers and provide knowledge transfer to other teams.• Worked on Test execution, Agile Methodologies, test case creations etc.• Work with business analyst and scrum master to gather requirement. Gather feedback from Product owner refine and enhance future solution.
