Harshal Patil Email and Phone Number

Role: Working in a User Experience team focused on ITSM, Service Portal, Knowledge Management, and Service Catalog Management.Technical Skills: Strong proficiency in both server-side and client-side scripting. Experienced in creating Business Rules and Script Includes.Service Catalog Expertise: Skilled in designing and implementing Service Catalogs using Catalog UI Policies, UI Policy Actions, and Client Scripts to meet specific business needs.ITSM Processes: In-depth knowledge of IT Service Management (ITSM) processes including Incident, Request, Problem, and Change Management.Agile Methodology: Active participation in Scrum events and Agile working practices. Collaborate with requesters to gather requirements and create user stories.Automation: Successfully automated Catalog Items to reduce task creation.Project Involvement: Contributed to requirement gathering for projects like Virtual Agent.Testing and Automation: Designed, developed, and implemented custom UAT in ATF ServiceNow. Created automation flow steps aligned with GSK client workflows.Knowledge Sharing: Provided technical guidance to peers and transferred knowledge to other teams.Testing: Experienced in test execution, Agile methodologies, and test case creation.Collaboration: Worked closely with business analysts and scrum masters to gather requirements. Provided feedback to Product Owners to refine future solutions.• Training - Certified System Administrator• Training - Certified Application Developer• Micro certification - Virtual agent• Micro certification - Flow designer• Micro certification – Automated test Framework (ATF)