Harsharan Singh Email & Phone Number

City Of London, England, United Kingdom

Southall, United Kingdom

• Responsibilities
• Provide appropriate training to the staff to improve service, efficiency & profitability
• Deliver a systemic set of performance metrics such as persistent upgrading in customer services through customer satisfaction survey, employee proficiency and performance through quarterly reviews & control staff costs
• Ensure monthly sales targets of £60K are met by controlling costs whilst ensuring maximum occupancy rate through appropriate word of mouth advertising.
• Ensure health & safety procedures and standards are met whilst complying with all audit procedures essential in the health department.
• Dealing with escalations & customer complaints and ensuring resolution in appropriate time frame.

New Delhi Area, India

• Responsibilities
• Responsible for the operational management of catering department, inclusive of maintaining vending machine, bar facilities and supervision of the catering department
• Comply with all applicable procedures, policies, and directives to ensure 100% compliance to audit requirements. Ensure best operational practices are being utilized
• Ensuring high standard of food quality from point of purchase to meal preparations, cooking and services.
• Responsible for driving new income streams through introduction of cocktail & dish of the week enhancing sales opportunities.
• Achieved comprehensive understanding of IT & EPOS Till System

Swiss Asian Diploma In Hotel Management, Hotel, Motel, And Restaurant Management

Senior Secondary Education, Commerce