Preparation of Quality and quantitative production cycle for the team. One point of contact for sub processes. Training and exams.Onshore & client communication for process deliverable.

Roles and Responsibilities: Validate the case processed by the team in various tools. Offer letter, Relieving Letter validation. Pooling report from ticketing tool and validating the SLA filing and maintaining team reports. Maintain team TAT and send daily report to quality team and client. Attend the Quality call with Client on daily basis. Training team new members on new update and conducting PKT on monthly basis. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

 End to end payroll processing. Consolidation of inputs, processing and validation between input and output preparation of monthly reports Quarterly eTDS filings.