Harshavardhan Reddy Perolla

Harshavardhan Reddy Perolla Email and Phone Number

Senior Desktop support engineer @ HCLTech
Springfield Lakes, QLD, AU
Harshavardhan Reddy Perolla's Location
Springfield Lakes, Queensland, Australia, Australia
About Harshavardhan Reddy Perolla

With a proven track record of cultivating impactful relationships and facilitating continuous growth, I bring a wealth of experience and enthusiasm to any team. I thrive on the opportunity to take on intricate challenges within a respected company, where I can leverage my expertise in data modeling, design, and analytical problem-solving. Proficient in a range of technologies including SQL, Python, R programming, HTML, CSS, JavaScript, and testing methodologies, I am well-equipped to tackle diverse projects with precision and innovation. My passion for spearheading and executing creative initiatives drives me to deliver tangible results that exceed expectations.

Harshavardhan Reddy Perolla's Current Company Details
HCLTech

Hcltech

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Senior Desktop support engineer
Springfield Lakes, QLD, AU
Harshavardhan Reddy Perolla Work Experience Details
  • Hcltech
    Senior Desktop Support Engineer
    Hcltech
    Springfield Lakes, Qld, Au
  • Hcltech
    Desktop Support Engineer
    Hcltech Jun 2024 - Present
    Brisbane, Queensland, Australia
    • Responsible for ensuring the smooth operaion of all employee-facing desktops, laptops, tablets, smartdevices, printers, VC rooms, and applicaions.• Providing ongoing support for any IT-related issues as directed by management.• Proacively monitoring and managing assets, both in stock and in use.• Regularly preparing and submijng weekly reports to management on all issues at assigned sites.• Taking ownership of incidents and service requests, and professionally managing them through toresoluion.• Handling incidents, service requests, and Smart Hand ickets through ServiceNow.• Providing Eyes and Hands support for other IT teams, including Networks, Security, Server, and Voice teams, as needed.• Actively managing assigned sites and suggesing improvements and innovaions.• Undertaking addiional tasks as assigned by management.
  • Orange It
    Onsite It Support Technician
    Orange It Jan 2023 - Jun 2024
    Brisbane, Queensland, Australia
    • Provided onsite technical support for hardware, software, and network issues.• Installed, configured, and maintained systems and peripherals.• Conducted regular system maintenance and updates.• Delivered training and guidance on software and hardware use.• Performed data backups and recovery operations.• Managed and resolved support tickets, maintaining detailed documentation.• Administer devices and users in Active Directory (AD), Azure Active Directory (AAD), End point manager, and Office 365.Key Tools and Skills:• OS: Windows, macOS, Linux• Software: Office 365, G Suite• Hardware: Desktops, laptops, printers, routers• Networking: TCP/IP, DHCP, DNS, LAN/WAN, Wi-Fi• Security: Anti-virus, firewalls, VPNs• Support Tools: TeamViewer, AnyDesk, Jira, Service now• Backup Solutions: Cloud storage, NAS systems• Diagnostic Tools: MemTest86, WiresharkAchievements:• Reduced issue resolution time by 20%.• High customer satisfaction ratings.
  • 7-Eleven
    Team Member
    7-Eleven Oct 2022 - Jun 2024
    Brisbane, Queensland, Australia
    • Developed strong customer relationships by providing friendly greetings and exceptional service,promptly addressing specific needs and requests. Demonstrated quick learning abilities to optimize performance, while maintaining high standards of workplace cleanliness for enhanced safety and productivity.
  • United Petroleum Pty Ltd
    Team Member
    United Petroleum Pty Ltd Mar 2022 - Feb 2023
    Brisbane, Queensland, Australia
    • Provided support to new team members by explaining company procedures and safety protocols.Identified and resolved machine malfunctions efficiently, staying updated on company directives andmaintaining high productivity and quality standards in operations.

Harshavardhan Reddy Perolla Education Details

Frequently Asked Questions about Harshavardhan Reddy Perolla

What company does Harshavardhan Reddy Perolla work for?

Harshavardhan Reddy Perolla works for Hcltech

What is Harshavardhan Reddy Perolla's role at the current company?

Harshavardhan Reddy Perolla's current role is Senior Desktop support engineer.

What schools did Harshavardhan Reddy Perolla attend?

Harshavardhan Reddy Perolla attended Eca Professional Year Program, Griffith University, Trr College Of Engineering.

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