• Responsible for ensuring the smooth operaion of all employee-facing desktops, laptops, tablets, smartdevices, printers, VC rooms, and applicaions.• Providing ongoing support for any IT-related issues as directed by management.• Proacively monitoring and managing assets, both in stock and in use.• Regularly preparing and submijng weekly reports to management on all issues at assigned sites.• Taking ownership of incidents and service requests, and professionally managing them through toresoluion.• Handling incidents, service requests, and Smart Hand ickets through ServiceNow.• Providing Eyes and Hands support for other IT teams, including Networks, Security, Server, and Voice teams, as needed.• Actively managing assigned sites and suggesing improvements and innovaions.• Undertaking addiional tasks as assigned by management.

• Provided onsite technical support for hardware, software, and network issues.• Installed, configured, and maintained systems and peripherals.• Conducted regular system maintenance and updates.• Delivered training and guidance on software and hardware use.• Performed data backups and recovery operations.• Managed and resolved support tickets, maintaining detailed documentation.• Administer devices and users in Active Directory (AD), Azure Active Directory (AAD), End point manager, and Office 365.Key Tools and Skills:• OS: Windows, macOS, Linux• Software: Office 365, G Suite• Hardware: Desktops, laptops, printers, routers• Networking: TCP/IP, DHCP, DNS, LAN/WAN, Wi-Fi• Security: Anti-virus, firewalls, VPNs• Support Tools: TeamViewer, AnyDesk, Jira, Service now• Backup Solutions: Cloud storage, NAS systems• Diagnostic Tools: MemTest86, WiresharkAchievements:• Reduced issue resolution time by 20%.• High customer satisfaction ratings.

• Developed strong customer relationships by providing friendly greetings and exceptional service,promptly addressing specific needs and requests. Demonstrated quick learning abilities to optimize performance, while maintaining high standards of workplace cleanliness for enhanced safety and productivity.

• Provided support to new team members by explaining company procedures and safety protocols.Identified and resolved machine malfunctions efficiently, staying updated on company directives andmaintaining high productivity and quality standards in operations.