Harsh Bhatia Email & Phone Number

Chennai, Tamil Nadu, India

 Certified Six Sigma Yellow Belt from Hexaware Technologies for Reduction of Lead time for Hardware Return  Handling Backend Operations of Business and B2B Segment of International Telecom Operator of Sweden –TELE2 Client Relationship Management Handling Transactional Quality Audits of Process to ensure 100% Audits. Doing Knowldge transfer Mapping to Associates and Team leaders. End to End Process Analysis and Value adds by giving feedback to Cliens to meet CTB & CTQ Requirements. Transaction Monitoring: Reviewing the knowledge, professionalism, format and accuracy of information as it is provided by agent to end-users. Doing Caliberation and Guaging R&R Training and Feedback to Associates Hanling a Team size of 30 Associates and 2 Team Leaders Reconciliation of Activites and Cases Process in Siebel and ALO to ensure Qulaity Delivery on Daily basis. Managing Planned and Unplanned Shirnkage of Span to be Maintained at<7% monthly. Voluatary and Involuantary measures to be taken to improve the process by implementing Automations which enabel for betterbusiness oprortunities. Control of AHT for the different segment process and Quality delivery within TAT. All the cases are handled within TAT with the specified timeline. Leading and Managing including hiring, training, coaching and performance evaluation Regular Reconciliation of Activites and Cases Process in Siebel and ALO to ensure Qulaity Delivery done  Identifies priorities by assessing operational objectives like cost savings,quality.

Kanpur, Uttar Pradesh, India

 Regular Reconciliation of Physical inventory on monthly basis which leads to decrease in Non Moving inventory and increase in cash flow. Implemented the Bundles making of Scrap which Reduces the Pouring time of Liquid Metal to casting and enhance Production from 800 MT to 1090 MT Regular Checks of Process of Gas Cutting & Heat Treatment for increasing the Finish  Proper checking of Purchase orders on New orders by checking the inventory utilization on Quarterly basis which helped in reducing the purchase cost and maximizing utilization of stock in Goods in progress and Ware house Coordination with Cross functional department to Enhance Casting of TLC & 70 BD Couplers,Knuckles, Strikers,& Other Railway Products for Timely availability of stock level. Ensuring Timely dispatches of Items to Indian Railway & Other vendors & minimizing Late Delivery charges Making of Iron scrap Punching Bundles for timely pouring of Heats for casting of 70 BD & Tight lock Couplers, Knuckles, Draft gear, SL76/RF 361. Control th overhead cost  Through knowledge of Tally & SAP for proper tracking of Non moving Stock & Remelting of Rejections Minimising Rejections at regular basis & improving the Quality of Casting. MIS Management which helps in tracking of Production & Dispatches to Railways & Controlling LD Department wise Implementing the Safety standards in Production Plant & Monthly training to Staff & Workers.

Gujarat, India

Working as Zonal Business Manager for Gujarat circle. We are into Money Transfer, Payment Banking.

Ahmedabad Area, India

Heading end-to-end retail sales and business development responsibilities for Rajkot, Bhavnagar and Ahmedabad zonal regions with a large team of 75+ cross-functional resources comprising of FOFO Managers and CREs. Accountable for business growth, revenue increment, margin improvement, strategy planning, distribution/partner management, new product launch, marketing and sales promotions, process improvements, cost optimization, stakeholder and team management.Business Growth* Increased the sales revenues from INR 70 lakh to INR 1.15 Cr within a span of 2 monthsStrategic Initiatives* Formulating long/short term zonal sales and business growth strategies and action plans in alignment with the overall corporate vision and business objectives* Analyzed and identified gaps and opportunities for penetrating assigned territories and increasing the market share; focused strategic thrust on the distribution network, new store roll-outs, sales and product segmentation:o Designed plans for launching multiple new retail stores; emphasized sales focus on upselling of high-value recharges, Data STV and Vanity for desired revenue augmentationo Drove primary and secondary sales, ETOPUP recharges, paper recharge coupon sales and launched various other segmented offers* Streamlined processes and policies and implemented effective reporting system to ensure timely submission of claims from business partners and subsequent payments; built and developed partnership relations* Conducted extensive market research, competitive intelligence and industry benchmarking exercises to gain insights into market/customer trends and purchase patterns, critical for sales planning and decision making* Devised new positioning, sales enablement tools, and collateral matching strengths to emerging industry trends, resulting in new sales opportunities in targeted marketsAwards & Recognition* Won Gujarat 4G Super Hero contest 2017 Award in Retail

Ahemdabad

* Spearheaded retail sales and distribution responsibilities across Gujarat and subsequently across the Mehsana Zone with a large network of FOFO/partners; delivered the highest UAC 35, VOC and LBC* Developed various sales and business development strategies aimed at building customer-focus commercial operations, achieving cost optimization and productivity enhancement goals:o Rolled out stores with targeted depth and reach for increasing the business market share* Supported organizational vision of achieving market leadership by rolling out new retail store outlets and maximizing the customer reacho Achieved targets related to upselling of high-value recharges, Data STV, Vanity and Gross-ADD, handset sales, store profitability, operational budget and resource optimization* Focused on providing and improving the customer satisfaction levels; scrutinized the web CRM cases and provided win-win resolutions within committed SLAsAwards & Recognition* Nominated No. 1 Winner of Bahubali Contest in Gujarat in Q1* Received Appreciation from CBH for Best Performance in Q1

Lucknow Area, India

Business Excellence* Drove inbound/outbound sales and increased the postpaid conversion of transfer calls and GT, 15% from Ages Contact Center to Super CC* Achieved validation from prepaid calls >25% and sales closures >70%; improved postpaid acquisition net of FBD churn* Achieved 10% incremental revenue growth and reduced customer decay < 8%; increased market penetration at rural/urban areasStrategic Initiatives* Implemented various process improvements leading to minimization of SAC and cost of operations; improved the Agents Sales Productivity in comparison with Circle average* Met all customer service delivery SLAs; ensured timely payouts to channel/vendor partners and increased incremental call volumes by 20% per month for high sales conversions

Lucknow Area, India

Drove retail sales across Vodafone stores/VMS/ADVMS; ensured all business targets are met with respect to revenue increment, profitability, operational excellence, compliances, and personnel management

Amritsar Area, India

In-charge of postpaid retail and channel sales across Vodafone Stores and Mini Stores in Amritsar; met the top and bottom line targets on a consistent basis* Reduced churn (volume, invol, acquisition), positively influenced HNI activitiy management, enhanced customer servicing, documentation and audits and compliances

Kanpur Area, India

*Headed collections with respect to Bucket II & III and ensured achievement of stated targets and defined compliance policies/standards* Coordinated with agencies for allocation of collections on due dates; managed all types of customer complaints and legal matters related to collections* Steered efforts to provide high-quality customer experience across the collections life-cycle* Maintained a highly effective reporting system, generating requisite MIS reports from business partners leading to enhanced collections* Facilitated delivery of duplicate bills and itemized the same to agencies within the stipulated timelinesAwards & Recognition* Received Award from Mr Sunil Bharti Mittal for Best Collection Executive in UPE in 2005

Gwalior Area, India

*Led and governed the collection agency mandated to achieve the collection targets and recovery agents for bad debts for non-payment of high usage, suspended, quit subscribers* Coordinated with Regional CPV Agencies for new connection verification of Gwalior & 7 up countries such as Dabra Morena Shivpuri Guna Chattarpur and Bhind* Ensured timely filing of cases U/s 138 of Negotiable Instrument Act and subsequent follow-ups; engaged in customer CPV verification and bill delivery

Kanpur Area, India

* Led and governed the collection agency mandated to achieve the collection targets and recovery agents for bad debts for non-payment of high usage, suspended, quit subscribers* Daily visit to Doctors/Govt Hospitals/Pvt Institutions for promoting sales of Company.* Daily visit to Chemist for POB.* To achieve the objective of Primary & Secondary sales every month.* To ensure payment realisation of Stockiest to achieve 100% sales target .* To do Brand Promotion activities

Kanpur Area, India

* Managed collections across Kanpur Zone for all the buckets – 0-30, 30-60, 60+ days* Ensured provision of excellent customer care servicing for all handsets sold through franchisee* In-charge of sales for postpaid and prepaid paper RC* Resolved all types of customer queries and complaints within specified timelines

Pgdbm, Marketing

Management Graduate

High School, Science

PGDBM in Marketing from GHS-IMR