Harsh Shah Email & Phone Number

Charlotte, North Carolina, United States

Campbell Law Willem Vis International Moot Court Team

Graduate - Juris Doctorate May 2022

Matthews, Nc

-Recruiting, interviewing, hiring and overseeing training of new Member Service team members-Assesses individual performance, provides feedback, and gives recognition to team members-Facilitating department meetings and training for all member services staff and providing support for all department needs to improve quality and efficiency.-Implementing experimental new ideas and with consideration of calculated risks to improve member satisfaction and profitability. -Monitor and… Show more -Recruiting, interviewing, hiring and overseeing training of new Member Service team members-Assesses individual performance, provides feedback, and gives recognition to team members-Facilitating department meetings and training for all member services staff and providing support for all department needs to improve quality and efficiency.-Implementing experimental new ideas and with consideration of calculated risks to improve member satisfaction and profitability. -Monitor and implement business plans and actions to have a positive impact on club performance-Creating and providing awareness and support for retention through effective organizational communication and enhanced business reporting of all social and business activities-Responsible for achieving or exceeding monthly and annual department budget and retention goal-Takes corrective action as necessary to ensure labor costs are within the budget while adjusting staffing-Responsible for promoting ideas for improving service and profitability to ownership-Establishing genuine relations with, and connecting all members to their interest groups by actively engaging the members in their areas of interest• Interacting with members to obtain feedback on quality of product, service levels and overall satisfaction• Oversee team members understanding of customer service expectations and parameters Show less

Chapel Hill, Nc

Responsible for 5 Upper level Suites in Loudermilk Blue Zone of Kenan Memorial Stadium. Building relationship and responsible for suite holders and their guests. Set up pre-game festivities for Ram’s Club members and Donors at Rams room, Peebles Center and Courtside Club.

Doctor Of Law - Jd

Activities and Societies: Willem C. Vis International Moot Court Team, 2L Honor Court Justice

Bachelor Of Arts (B.A.), Kinesiology And Exercise Science

Activities and Societies: UNC Class of 2014 Senior Marshal | UNC Bhangra Elite: Dance Team

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: UNC Class of 2014 Senior Marshal | UNC Bhangra Elite: Dance Team

Education record

Attended North Carolina State University for 1 year prior to transferring to the University of North Carolina at Chapel Hill.