Harshdeep Singh Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Darwin

Job Duties :- - Providing high level customer service - Advanced technical troubleshooting - Remote and On-site support. - Providing solutions within agreed SLAs - Ticket resolution, and escalation. - Infrastructure installation and maintenance - Configuring and customise POS systems as per business requirements - EFTPOS configuration, and troubleshooting - Network monitoring, and testing using SD-WAN and network commands - Adding, removing, and editing… Show more Job Duties :- - Providing high level customer service - Advanced technical troubleshooting - Remote and On-site support. - Providing solutions within agreed SLAs - Ticket resolution, and escalation. - Infrastructure installation and maintenance - Configuring and customise POS systems as per business requirements - EFTPOS configuration, and troubleshooting - Network monitoring, and testing using SD-WAN and network commands - Adding, removing, and editing new users, groups, and policies in Microsoft AD, and Admin tools - Mobile device and application management using Microsoft Intune - Monitoring Daily, weekly and monthly Data reports - Maintaining positive relationships with Stakeholders - Communicating effectively with Team, and suppliers to accomplish short and long term goals. Show less

- Interviewed, hired, and trained indigenous staff associates and equipped to comply with company policies and procedures.- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.- Maintained friendly and welcoming work environment for indigenous staff to maximize attendance.- Arranged timely meeting to discuss everyday challenges and resolve issues- Walked through store areas to identify and proactively resolve issues… Show more - Interviewed, hired, and trained indigenous staff associates and equipped to comply with company policies and procedures.- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.- Maintained friendly and welcoming work environment for indigenous staff to maximize attendance.- Arranged timely meeting to discuss everyday challenges and resolve issues- Walked through store areas to identify and proactively resolve issues negatively impacting operations.- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.- Assisted ALPA CDP with various events like Ramingining and Galiwin'ku festival and programs like employability, nutrition, and education- Approved regular payroll submissions for employees.- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Show less

Melbourne, Victoria, Australia

- Provide high level customer service, and advanced troubleshooting skills- Maintained professional relationship with stakeholders- Provided In-House, remote, and external IT services to employees and clients.- Add, remove, and edit users, groups, and policies in Microsoft AD.- Configured Fortinet Firewall, and monitor network performance.- Provided technical support for more than 100 diverse users among different departments.- Troubleshoot and resolved a wide range of… Show more - Provide high level customer service, and advanced troubleshooting skills- Maintained professional relationship with stakeholders- Provided In-House, remote, and external IT services to employees and clients.- Add, remove, and edit users, groups, and policies in Microsoft AD.- Configured Fortinet Firewall, and monitor network performance.- Provided technical support for more than 100 diverse users among different departments.- Troubleshoot and resolved a wide range of hardware, software, and network issue.- Installed and maintained software through remote desktop softwares.- Efficiently diagnosed and resolved complex customer issues within agreed SLAs Show less

Professional Year Programme

Master Of Technology - Mtech, Information And Communication Technology

Bachelor Of Technology, Computer Engineering