Harshdeep Singh Raina Email & Phone Number

Madhya Pradesh, India

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

Zonal Head for Hotel&Homes frontier Business

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

Business Partner for Indore , Pithampur , Dewas

Indore Area, India

 Responsible for overall client relationship management and mentoring team members. Responsible for the sales of residential space and sourcing clients directly or through channel partners.  Ensuring client’s issues are promptly addressed; provide resolution in a timely & professional manner. Interacting with the management, team and associates to facilitate smooth communication to understand and deliver customer service as per customer requirements.  Ensure uniform customer experience through standardized processes. Ensure due adherence to standard operating procedures for customer service. Handling customer escalations and resolving FAQs from time to time raised by relationship managers and project in-charges. Entrusted with the onus to promote positive relationships and strong partnerships for the benefit of the organization. Efficiently established healthy business relations with clients & external associates for securing repeat business & long term customer loyalty. Constantly monitoring day-to-day operations at micro level, maintaining daily checklists and executing the tasks assigned in accordance with organizational standards. Handling and documenting of exceptions with due approvals. Designed & developed specific procedures & services for NRI clients. Forged and maintained lasting relationships with Customers. Ensure timely collection of dues from customers and keep systems updated with the status of pending dues and communicate with clients for further action (grace period, extensions on payment, cancellations). Maintain records of customer feedback and satisfaction. Ensure all regulatory documentation is received.

Treasure TownResponsibilities:Maintaining Relationship with Clients.Handling the key advertisement planning for upcoming Townships and Mall.Identifying improvement areas & implementing measures to maximise revenues for the company.Ensuring continuous interaction with the customers and clients along with Team Members to make sure that area of concern can be worked upon for improved service levels.Achievements:Consistently Surpassed sales targets while meeting deadlines, achieving bench marked sales goals.Arranging the First ever successful Event for the promotion in Treasure Island , Indore.Activated some of the biggest clients (in terms of revenue) of Pan-india Region to work with Entertainment World Developers Private Limited.Successfully handled Corporate Clients like Future Group, Narula’s for leasing Shopping Mall

Responsibilities:Handling the airport operations which includes Guest Relationship, Airlines operationDeveloping a on time performance of the flight and handling all operations like Ramp Boarding Gate , Cheak in , Baggage Make up Area.

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Business/Commerce, General

Activities and Societies: Class Representative , founder member Team Aiesec

Diploma, Aviation And Hospitality Management

Education record

A; Enterpriser

Education record

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