Harsh Gupta Email & Phone Number

Auckland, Nz

Auckland, New Zealand

In my current capacity, I drive the overarching data and reporting strategy for the business, overseeing the data and analytics team. Primarily, I've implemented Microsoft Power BI from inception, orchestrating the migration from legacy reporting systems Halo and NuVu to MS Power BI.A pivotal aspect of my role involves orchestrating the implementation of the Azure data lakehouse, overseeing data architecture, and delivering insights-rich data reporting for the new ERP system, D365 F&O… Show more In my current capacity, I drive the overarching data and reporting strategy for the business, overseeing the data and analytics team. Primarily, I've implemented Microsoft Power BI from inception, orchestrating the migration from legacy reporting systems Halo and NuVu to MS Power BI.A pivotal aspect of my role involves orchestrating the implementation of the Azure data lakehouse, overseeing data architecture, and delivering insights-rich data reporting for the new ERP system, D365 F&O. Collaborating with third-party strategic partners for all data initiatives, managing contractors, cost, and project timeline to ensure the seamless and high-quality delivery of all project deliverables as per the agreed SOW. Additionally, assisting the organisation by managing the development of the solutions leveraging the broader MS Power Platform (PowerApps & Power Automate) and MS O365 stack. Show less

Auckland, New Zealand

In this role, I played a key role in delivering crucial business insights to senior leadership using Power BI. I handled tasks such as extracting and analyzing complex datasets, identifying patterns, and presenting actionable recommendations for informed decision-making. Additionally, I managed internal data warehouses in SQL Server & Snowflake and established dataflows for integrating information into Power BI from various internal systems.My responsibilities also included generating… Show more In this role, I played a key role in delivering crucial business insights to senior leadership using Power BI. I handled tasks such as extracting and analyzing complex datasets, identifying patterns, and presenting actionable recommendations for informed decision-making. Additionally, I managed internal data warehouses in SQL Server & Snowflake and established dataflows for integrating information into Power BI from various internal systems.My responsibilities also included generating service operations reports, covering areas like Customer Profitability, Department P&L, Field Service & Contact Centre KPIs, and SLA reporting for Major Accounts and AOG customers. I contributed significantly to the transition from SAS Analytics to Power BI, delivering reports for new ERPs and Contact Centre phone systems like D365 CE, IFS Alliance Service Operations, and IPFX.Beyond reporting, I developed Power Apps and Power Automate solutions to optimize workflows and drive internal cost reduction. This effort resulted in yearly savings of over 400 work hours. Show less

Auckland, New Zealand

In this role I managed IT tickets, providing Level 1 and 2 technical support to enterprise customers for various IT equipment. This included multifunctional printers, print management software, network servers, and computer devices. I collaborated with the customer's IT service desk to ensure proper setup and connection of our devices while adhering to agreed SLAs and security policies.Additionally, I served as a Junior Power Platform expert in the Power Platform Adoption Project. My role… Show more In this role I managed IT tickets, providing Level 1 and 2 technical support to enterprise customers for various IT equipment. This included multifunctional printers, print management software, network servers, and computer devices. I collaborated with the customer's IT service desk to ensure proper setup and connection of our devices while adhering to agreed SLAs and security policies.Additionally, I served as a Junior Power Platform expert in the Power Platform Adoption Project. My role involved migrating legacy workflows to the Microsoft Power Platform and transitioning SAS Analytics based data reporting to Power BI. This dual role highlighted my technical support skills and proficiency in driving technological advancements within the organisation. Show less

Auckland, New Zealand

I supported the motor vehicle claims lodgement team at STATE and AMI Insurance, ensuring timely customer query responses and efficient claims management. During this time, I also gained IT experience by shadowing the internal IT department, assisting with tasks like image installation, hardware testing, and PC deployment.

Auckland, New Zealand

Provided Level 1 & 2 support to enterprise customers, with primary responsibilities including image deployments, hardware installations, and providing support for network and applications.