Harsh Gupta Email & Phone Number

California, United States

San Francisco, CA, US

• Hired, coached and led a team of 3 Product Managers responsible for Global Payments & Risk for the Udemy Marketplace
• Buyer Payment Experience: $380M annual revenue, 235 Countries, 60 Currencies, 34 Payment Methods
• Seller Payout Experience: $240M annual payouts, 70K active sellers, 3 Payout Methods
• Led global consumer subscription rollout to 41 countries, integrating local payment methods and tailored risk management, resulting in 30M annual revenue
• Led global small team business subscription rollout to US, integrating local payment methods and tailored risk management, resulting in 2M annual recurring revenue
• Optimized payment processing workflows & integrated local payment methods, increasing transaction approval rates in emerging markets by 10-18% and boosting revenue by $1.5M annually

Foster City, California, US

• Hired, coached and led a team of 8 Product Managers responsible for Payments Platform & APIs for Cybersource (Payment Vol: $599B, Txn Vol:21B, Availability: 99.999X%)
• Automated & scaled partner, merchant & terminal onboarding on the Unified Commerce Payments Platform (+150% Txn Vol)
• Shipped multiple platform features & APIs that power Cybersource Payments Platform
• Global Payouts API
• Tax Calculation
• ACH/eCheck API

Foster City, California, US

• Improved Shopper Experience by launching Apple Pay, Google Pay & Subscription on WorldPay (+15% Txn Vol)
• Envisaged, designed, & launched a developer tool (code generator) to accelerate gateway development by 200%
• Presented & Evangelized the Presto Product Vision, Strategy and Operations to a Global audience of 500+ colleagues

San Francisco, California, US

• Increased the plan year rollover capacity by 300% and reduced the user access activation time by 1500%
• Saved 1000s of rollover audit hours by building an automated & intelligent data quality audit & resolution system
• Built and launched a Claims Data Quality audit system to measure the impact of claims data quality on user engagement
• Successfully mentored a trainee transitioning from engineering into product management
• Led the revamp of the past care UI tips feature to reduce the erroneous tips by 18%
• Analyzed the data of 150K blocked users and came up with a rules based algorithm to resolve the access conflict

Mountain View, CA, US

• Successfully launched the Your Health Idaho Agent and Navigator Web Portals and helped enroll over 1K agents, 400 plus navigators and 70K plus major medical policy enrollments.
• Conceptualized and delivered the Notification Manager feature and reduced the product implementation time by 10-15%.
• Oversaw the successful rollout of 4 key cross module security fixes in the product.
• Effectively led the product life-cycle for the multi-tenant SaaS based BenefitBayTM Integration.

Atlanta, GA, US

• Performed consumer, customer and competition analysis of the tabletop brands and identified a 5% market share improvement opportunity in the $232M US Hispanic market.
• Segmented US Hispanic market based on demographic, geographic, behavioral and tabletop consumption analysis.
• Delivered the brand’s first Hispanic focused message and positioning by utilizing key consumer insights.
• Developed an analytical model to provide a more efficient marketing mix derived from shopper marketing, brand development, and awareness programs.

• Consulted the CFO and COO to deliver the project requirements and manage the scope.
• Planned, managed (risk and cost), and delivered the project on schedule; exceeded delivery expectation to recommend a $1.25M e-commerce growth strategy.

Teaneck, New Jersey, US

• Managed global cross-functional teams of 30 in consulting engagements to leading American banks; led the development and solution delivery to clients.
• Conceptualized a strategic business roadmap to consolidate business processes and IT systems for a client, resulting in annual operational cost savings of $6M.
• Proposed and delivered IT systems integration solution in a post-merger engagement, reducing client’s estimated costs by 70%.
• Engaged the client in an interactive, awareness focused brand promotion program based on the company’s key competencies and demonstrated expertise, resulting in sales of $1M.
• Conducted market and competition analysis to identify and secure new sales opportunities, resulting in sales of $1M.
• Received the highest rating (top 5%) in the last four annual performance evaluations.

Austin, Texas, US

• Provided consultation services to leading multinational financial conglomerates providing and implementing solutions for their operational banking requirements.
• Led a team of 5 to deliver a successful product demo and training, resulting in a $10M product re-selling contract with EDP, Norway.
• Consulted business and technology teams in Johannesburg for Barclays bank and successfully rolled out FLEXCUBE in 12 African nations.
• Implemented FLEXCUBE for the Thailand operations of GE Money bank by leading a seven-member offshore team.

Mba, Customer And Product Management, Healthcare, And Management Consulting

Professional Program, Design Thinking And Art Of Innovation

B.E, Information Technology And Management