Customer Service Representative
CurrentIdentify customer need as per requirement, help them regrinding showing best options for compliant their home improvement project. Product knowledge of tools, adhesive, tiles, flooring, colors, plumbing. Lead feasibility studies with relevant teams to find out if the customer`s requirements are feasible. Coordinate the proof of concept with the customer and delivery partners. Manage escalations effectively by driving the resolution plans. Lead a trained staff to provide quality service to all customers in a timely manner.