Harshit Singh Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

• Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary• Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment• Track and manage inventory of IT assets (laptops, peripherals etc.)• Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.)• Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues• Handle support for user issues related to Desktop and laptops (Windows and macOS)• Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections• Basic Knowledge of Active Directory user creation, Groups, and OUs

Noida, Uttar Pradesh, India

• troubleshooting technical issues or providing guidance on transaction procedures.• Assisting customers with refund requests, return authorizations, and processing returns according to Bharatpe's policies and procedures.• Monitoring post-transaction processes to ensure smooth and accurate processing, identifying any anomalies or errors, and taking appropriate action to resolve them..