• Promoted and organized concerts with an attendance of over 50,000 people.• Collaborated with artists on top 100 Billboards including Da Baby, 112, Ludacris, Rick Ross, TI, Jay Sean, Young Jezzy, and Lil’ Wayne.

Supervised, trained, and mentored a team of 15 with efficient techniques on improving sales, customer satisfaction, achieving forecasted targets, and creating reports on customer needs, issues, competitive activities, and potential for new products and services.• Handled customer queries, provide right solutions and alternatives within the time limits, and followed up to ensure adequate resolution • Enlightened the standard company policies and procedures to the customers regarding sufficient documentation and ensuring each customer gets entertained per the company's SOP's and regulations • Assisted in merchandise pricing and recommended concepts along with adequate ideas to meet business goals and achieve sales target• Operated and utilized company tools, reports, and feedback to analyze trends and refine plans effectively • Prepared and modified documents including correspondence, month end-reports, drafts, memos, and emails• Responsible for managing the inside restaurant ‘The Grill’, inventory and billing • Maintained bookkeeping, accounts, payroll, and profit and loss statements

Responsible for overseeing the store's daily operations, including budgeting, recruiting and training staff, networking with suppliers, managing displays, maintaining supplies, and providing excellent customer service.• Developed, trained, and monitored a team of 18 sales associates while holding daily strategic planning meetings to meet and exceed sales and customer service objectives continually• Established yearly sales plans and budgets together with devising marketing strategies to attain monthly goals and quota while ensuring compliance with all policies and procedures • Reviewed and examined inventory, daily sales records, and merchandise to ensure accurate price and display while formulating methods and strategies to increase sales and business• Performed day to day operational duties such as cleaning and organizing shelves and displaying, restocking, and selling merchandise while meeting and greeting customers to offer the best services in town• Communicated and coordinated with support teams to service customers, ensuring timely delivery, reaction to inquiries, and follow-up to create a long-standing relationship

Responsible for managing relationships with external stakeholders, coordinate with operations, sales and management teams regarding projects and supervise the operations of inside Mexican Sit-in Restaurant ‘Anna's Taqeria’, which served Mexican Cuisine.• Identified and recruited employees, ran history verification, trained and mentored staff • Arranged employee engagement programs, incorporated reporting tools, complex problem solving to increase the functionality • Teamed with human resources to monitor in-house processes such as to assign job roles and duties, substitute for absent office workers• Managed expenditures/expenses, receipts, disbursements, assets and liabilities records along with balancing books on a monthly as well as yearly basis• Collected, interpreted and reviewed the financial information, predicted the fluctuations in the finance industry, strategized to minimize the financial risk • Crafted and customized policies and procedures, resolved issues in operations to increase workability and assist high officials • Determined market trends and made modifications, accordingly, conducted follow-ups of daily activities as well as controlled inventory