Harshil Sheth Email & Phone Number

Vadodara, Gj, In

Vadodara, Gujarat, India

1. Operations Planning and Execution - Collaborate with upcoming clients to gather requirements, plan and execute the on-boarding process. Conduct regular meetings to ensure a smooth transition, set up their accounts, provide necessary information and resources, and familiarize them with our services. Ensure efficient utilization of resources to maximize client satisfaction.2. Process Improvement and Coordination - Advocate for existing clients' customized requirements by coordinating with internal teams, including DevOps, Business Analysts, Client Implementation, and Bug fixing teams. Streamline processes, identify areas for improvement, and ensure efficient coordination to fulfil client requirements effectively.3. Ticket Management and Service Level Agreement (SLA) Compliance - Track and prioritize customer inquiries and requests through support tickets. Ensure timely resolution of tickets within defined SLAs, collaborating with relevant teams and stakeholders to address customer needs promptly.4. Migration Coordination and Project Management - Oversee client migrations from legacy platforms to new platforms. Provide guidance, support, and resources to facilitate a smooth transition. Manage the entire migration process, ensuring minimal disruption to client operations and data integrity.5. Team Leadership and Performance Management - Lead, motivate, and manage individuals in the operations team. Set goals, develop strategies, evaluate performance using key metrics, and provide guidance during appraisals and regular one-on-one meetings. Foster a collaborative and high-performing team culture.6. Operations Reporting and Analysis - Prepare and present comprehensive reports, including bi-weekly governance decks for clients and monthly business reviews for senior management. Analyze operational data, identify trends, and provide actionable insights to drive operational efficiency and improve decision-making.

Vadodara, Gujarat, India

Responsibilities:- 1. Oversee Level 1 & Level 2 Support ticket resolution process.2. Foster and nurture client relationships, ensuring exceptional technology support.3. Conduct comprehensive analysis of support requirements on a weekly, monthly, quarterly, and yearly basis to strategically forecast organizational needs, surpass client expectations, and drive customer retention.4. Act as a key liaison between Users/CSRs and Support/Development teams, ensuring timely fulfilment of requirements.5. Develop and deliver impactful bi-weekly client presentations, providing insights into progress, performance, and strategic initiatives.6. Develop comprehensive video tutorials and manuals to enhance client proficiency and maximize product utilization.7. Implement proactive client engagement strategies, diligently reaching out before every semester to communicate upcoming activities and foster engagement.8. Proactively schedule and conduct regular meetings with clients to maintain a strong, collaborative partnership and keep a pulse on their evolving needs.

Eureka Centre, Shubhanpura, Vadodara

Project 3:- The Coca-Cola Company (Western Europe), Client Instructions Specialist1. Successfully managed end-to-end databases and production for various beverage categories, including Coca-Cola, Juice Drinks, Energy Drinks, Sports Drinks, Carbonated Water, and Tea, ensuring smooth operations and timely delivery.2. Led the project transition of a global database for over 12 countries, demonstrating strong accountability and effective coordination across teams.3. Conducted comprehensive feasibility studies, established clear instructions, validated data accuracy, and facilitated the seamless conversion of projects into business-as-usual (BAU) operations.4. Played a pivotal role in developing and implementing the overall transition and project setup plan, delivering on time and meeting expected completion dates.5. Developed client-specific solution documents and presentations, aligning them closely with client requirements and showcasing transition models to ensure a tailored and effective approach.6. Determined the appropriate categories to be included based on client specifications, allowing for focused and targeted project execution.7. Ensured high-quality output by conducting rigorous data validation exercises, maintaining data integrity, and adhering to established quality standards.8. Regularly communicated project status updates to stakeholders, facilitating transparency and collaboration throughout the project lifecycle.9. Oversaw the maintenance activities of BAU projects, ensuring their ongoing efficiency and effectiveness.10. Managed ticket flow and promptly addressed client queries, providing exceptional customer support and problem resolution.11. Generated weekly key performance indicators (KPIs), conducted root cause analysis (RCA) matrix evaluations, and delivered final inspection KPIs as per client requirements, showcasing a commitment to performance measurement and continuous improvement.

Vadodara, Gujarat, India

Project 2: Portugal, Spain & Russia Retailers 1. Conducted weekly post-production checks, including final inspections, validation checklists, and database checkpoints, ensuring the accuracy and quality of deliverables for Portugal, Spain, and Russia retailers.2. Led quarterly training sessions for the team, fostering knowledge sharing and facilitating cross-domain training to enhance process improvement initiatives. Additionally, successfully allocated 20% of resources from each team for cross-domain utilization, optimizing team efficiency and expertise. 3. Spearheaded an automation project aimed at minimizing human error and optimizing output processing time. Implemented overnight server processing to streamline operations and achieve significant time savings.

Vadodara, Gujarat, India

Project 1: UK & Ireland Retailers1. Managed key clients, including Sainsbury, Waitrose, Co-op, Pepsico, Impulse, Diageo, Percy-Fox, Mondelez, Cadbury, Kraft, L'Oreal, Asda, and Unilever retailers, fostering strong relationships and delivering exceptional service.2. Conducted weekly pre-production checks, such as analysing auto-resolution reports and validating I-Sights reports, ensuring data accuracy and reliability.3. Utilized Visual Basic-based macros and software to perform data calculations, enabling the identification of actual product sales in specific regions and within designated time periods. 4. Proactively developed vertical-based product and service propositions by analysing market needs, industry trends, customer challenges, and emerging trends within the retail market, ensuring alignment with client requirements and driving business growth.

Vadodara, Gujarat, India

1. Deliver exceptional customer experience by sharing Insurance's vision and mission. 2. Addressing customer's queries and services on different ranges of products. 3. Help and support advisors for sales, On-call sales, etc. 4. Generate revenue for the company, and retain customers.

Bachelor'S Degree, Business/Commerce, General

Bachelor Of Commerce

Gshseb, Accounting And Finance

Diploma In Technology, Networking