- Providing technical support to help troubleshoot software/hardware, security and network issues- Logging and responding to service requests using a ticketing system, ensuring timely resolution and user satisfaction- Assisted in support of classroom technology, to ensure effective use of technology in educational settings- Providing face-to-face assistance to students, staff and faculty in helping resolve technology related issueseffectively

- Rebuilding Research in the Faculty of Health’s webpage using WordPress plug-ins, CSS and HTML- Using Yoast SEO for optimizing search engine results and increase viewership of the website- Updating the LaMarsh Research Centre website ensuring current and accurate information is presented- Planning and creating an automation for a ticketing system using Microsoft power automate and office 365 services

Coaching and supervising students to provide maintenance services to university residences.Inspect rooms that have been vacated to create a report and assign tasks to supervisees. Assist in fundamental maintenance requested by residents such as filter change, caulking replacement, painting,and patching, and work on vacated rooms for the upcoming semester.