• Developed and executed lead generation strategies via cold calling, email campaigns (Mailchimp), and online lead sourcing to acquire high-quality leads for B2C [Residential Homebuyers] and B2B [Investment Groups & Trust Funds] clients. • Leveraged CRM expertise (Salesforce, Trello, Hubspot, Zendesk) to manage sales pipelines remotely, optimize workflows, and ensure seamless customer journeys. • Analyzed customer data and market trends to identify best-selling products/services and tailor marketing efforts for B2B and B2C audiences. • Provided exceptional customer service remotely through effective communication (calls, emails) and crafting compelling proposals that addressed client needs. • Managed client lifecycles remotely from initial contact to project completion using project management tools (Trello) to ensure timely delivery and client satisfaction.

• Fitness Industry Client Acquisition: Exceeded sales targets by 150% through effective marketing strategies including B2B (liaising with residential building management) as well as B2C (email marketing campaigns)• Customer Relationship Management: Maintained positive relationships with building management and clients through clear communication (Salesforce, MS Teams, Emails & Automated Messaging).• Project Management & Team Leadership: Utilized project management tools (Trello) to ensure smooth client onboarding and service delivery.• Training & Development: Trained and mentored staff (6 members) to deliver high-quality services, fostering a strong team environment.• Contract Management: Reviewed contracts and agreements to ensure accuracy and compliance

Worked in a team environment to provide research, administration and analytical support for the New Products Division.Met with manager monthly to provide detailed project report and milestone updates.Identified and addressed project issues relating to patient pathway, market access, ethics and regulatory aspects.Developed extensive and integrated financial models including revenue forecasts, NPV models and ROI analyses.Delivered a 45-minute presentation detailing an extensive operations plan to the leadership team.

Provided face-to-face customer support to internal and external customers in fast-paced environment.Involved assisting and guiding passengers facing public transport disruptions.Logged customer interaction details in computing applications such as Ento, Trello & Pax to track requests, document problems and record solutions offered.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.