Building BYJU'S Tuition Centre (BTC) from 0 to 300 stores. Conceptualized and deployed the business operations processes. Managing complete customer life cycle from the moment customer enters our store. Responsible for service strategy for enhancing customer experience

• Handling a team of 12 territory service managers who further manage 52 partners in 22 districts• Managing the entire customer life-cycle process. This includes customer on-boarding, service recovery, up-selling, churn management and Customer Satisfaction Index• Managing growth through resource planning, maximizing automation and self-care usage• Churn Performance has improved from 2.4% to 0.9% per month within a span of 90 days since joining

1. Business Strategy: Conceptualized, developed and helped in implementing strategic initiatives 2. Business Process Re-engineering: Revised 56 processes and reduced escalations by 42%3. Implementing Annual Operating Plan: Introduced new initiatives on War against Waste and Reduced CS opex by Rs 125 Mn 4. Serve to Sell Activities:• Increased HD upgrades from 30K to 100K per month with reduced cost of HD Bare box• Incentivized Annual pack recharge program for engineers to… Show more 1. Business Strategy: Conceptualized, developed and helped in implementing strategic initiatives 2. Business Process Re-engineering: Revised 56 processes and reduced escalations by 42%3. Implementing Annual Operating Plan: Introduced new initiatives on War against Waste and Reduced CS opex by Rs 125 Mn 4. Serve to Sell Activities:• Increased HD upgrades from 30K to 100K per month with reduced cost of HD Bare box• Incentivized Annual pack recharge program for engineers to increase Upselling Achievements: Under Serve to Sell, HD upgrades in DTH showed 10x growth Escalations reduced by 40% with redesigned service processes Show less

1. Partner Management: Handled 1100 partners to ensure optimum Return on Investment (ROI) and cross-functional coordination for all the escalations related to partner management2. Training & Audits:• Implemented E-learning modules and created videos for training on Installation besides conducting 10 soft skill workshops in 6 metros• 30 days repeat fault reduced from 8% to 2.5%• Non-compliances in Audits reduced from 2300 to 600 per month3. Serve to Sell… Show more 1. Partner Management: Handled 1100 partners to ensure optimum Return on Investment (ROI) and cross-functional coordination for all the escalations related to partner management2. Training & Audits:• Implemented E-learning modules and created videos for training on Installation besides conducting 10 soft skill workshops in 6 metros• 30 days repeat fault reduced from 8% to 2.5%• Non-compliances in Audits reduced from 2300 to 600 per month3. Serve to Sell Activities:• Increased HD upgrades from 6K to 30K per month • Promoted and developed self-care modes for the customers to ease the load on the system Show less

• Provided analytical support by working in tandem with the CSD teams in circles and centre to generate insights and opportunities• Constructed service strategy with an understanding of customer expectations and market trends• Supported decision making abilities of the CS Head by conducting detailed analysis on key strategic issues – speed of activation, fault repair, 30 days repeat and customer churn.

A Re-roller and fabricator unit (SMSE) deals in the manufacturing of long Steel Products like rebars and sections for more than 20 years in Punjab, India. Sales & Marketing Manager 1. Sales Responsibility: Estimated the cost element and translated them into Selling Price2. Operations Management: Doubled the production with increased efficiency as burning rate reduced from 7% to 3.5%3. Tracking the payment: Reviewed Payment cycles of traders and reduced it from 10 days to 5… Show more A Re-roller and fabricator unit (SMSE) deals in the manufacturing of long Steel Products like rebars and sections for more than 20 years in Punjab, India. Sales & Marketing Manager 1. Sales Responsibility: Estimated the cost element and translated them into Selling Price2. Operations Management: Doubled the production with increased efficiency as burning rate reduced from 7% to 3.5%3. Tracking the payment: Reviewed Payment cycles of traders and reduced it from 10 days to 5 days4. Relationship Management: Maintained healthy relationships with other enterprises for supply of machine parts, tools and raw material Show less

Sesa Sterlite, a Vedanta Group company is one of the world's largest global diversified natural resource majors, with operations across zinc-lead-silver, oil & gas, iron ore, copper, aluminium and commercial power. Apart from Iron ore it also produces pig iron and metallurgical coke.Assistant Manager - Export Sales of Pig Iron and Metallurgical Coke1. Responsible for managing and growing exports businessa) Visited international markets and attended buyer seller meets• Pig… Show more Sesa Sterlite, a Vedanta Group company is one of the world's largest global diversified natural resource majors, with operations across zinc-lead-silver, oil & gas, iron ore, copper, aluminium and commercial power. Apart from Iron ore it also produces pig iron and metallurgical coke.Assistant Manager - Export Sales of Pig Iron and Metallurgical Coke1. Responsible for managing and growing exports businessa) Visited international markets and attended buyer seller meets• Pig Iron Exports grew from 1K Metric tons per annum to 5K Metric tons per month• Deliberated with the clients on dollar fluctuations, demand-supply gapsb) Pre-Sales : Continuously analyzed sales potential and competitionc) Provided marketing inputs for product development based on user insights, client demands and analysis of various other key factors2. Liaison and Customer Relationship Management: Ensured successful order fulfillment3. Negotiated the Letter of Credit documents with the bank after the shipment4. Price Negotiations : Understood the cost elements and translated them into selling price Worked out the best possible terms of shipment/Logistics Show less