Harshit Vora Email & Phone Number

Ahmedabad, Gujarat, India

• Provide support for Microsoft 365.• Implement TeamViewer across the entire organization.• Work on Freshdesk for ticketing, making necessary changes for automation.• Troubleshoot spam emails, take appropriate actions and educate end users.• Create a script to automate client and end-user routing tasks.• Assist users with issues related to specific software applications.• Help clients with process documentation.• Ensure that support services meet defined service level agreements (SLAs) for response and resolution times.• Troubleshoot issues related to Microsoft products, Five9 (VoIP), and FTP servers.• Manage a project to refine Service Desk Plus according to ITIL standards.• Work on Problem, Change, CMDB, Automation, and Asset templates.• Customize the user portal for Service Desk Plus.

India

• Microsoft 365, Intune support & Implementation.• Client Onboarding.• Azure, Intune & VMware support.• Server Management.• Troubleshooting on server issues when it is down or not connected.• Implement or perform preventive maintenance, backup, or recovery procedures.• Handling IT software like ITGlue, Ninja, MSP360, Auvik, Kaseya, Datto, Veeam, Autotask, Microsoft Azure Backup, Gravity Zone (Bit Defender) & Zix.• Clearing the individual cases with proper descriptions.• Creating case documentation.• Creating Mail ID & AD ID.• Handling Cyberoam, Meraki & Sonicwall Firewall.• Handling backup solutions & troubleshoot when required.• New client implementation.• Handling helpdesk team and helping them in critical cases.• Monitoring the Server, Backup, Firewall, and client software.• Software implementation of Kaseya products (Last Pass, Auvik, Kaseya VSA), Ninja, and Quick Pass.• Handling Patch Management for Workstations and Servers.

Ahmedabad, Gujarat, India

• Taking care of Tier 1 cases.• Assigning Tier 2 & Tier 3 cases to the Tier queue. • Clearing the individual cases with proper descriptions. • Creating case documentation.• Finding loop false & sharing with the lead.• Support on Customer queue cases.• Providing support on the dedicated product.

India

•Answer user inquiries regarding computer software or hardware operation to resolve problems •Taking care of issues that users are facing in using EMR software•Implementing new security policy in Firewall & Server •Testing & Implementing Ubuntu systems on the floor •Office365 Email administration •Sharing reports on a daily basis for EMR •Inventory Management for IT peripherals •HRMS Software Management •Implementing Mobile Device Policy for Organization.•Taking care of security parameters of office from IT side

India

Monitoring all daily calls and create a proper report of Incoming/Miss Calls.Check all daily calls (Incoming/Miss Calls) and create proper reports.Training Management of all the staff in a proper way.Staff Management (Leaves, Shifts, Late coming, Sick leaves etc.)Backup Management of staff when another staff is on leave.Weekly twice standup meeting with proper agenda.Monthly one on one meeting with all the staff and report results to upper management.Once in a monthly meeting with HR with proper agenda.Work on staff KPI and monthly incentive.Schedule training for each new joiner.Create policies and implementing.Installations of System & software installation.Providing Hardware & Software Support.Creating Mail ID & AD ID.Handling Cyberoam Firewall.Migration of Windows to Ubuntu.Vmware Support & Backup.Server Support.Migration of dedicated to shared environment in AWS.Preparing documentation for Server creation, Migration & Issues solution (AWS). Providing remote solution of any issue regarding server.Managing Gsuite account of all the clients domains.Managing Domain & SSL purchase & renewal.Bifurcating monthly client wise billing for Gsuite, Domain & SSL.Handling two departments Maintenance & QA (IT).

Rajkot, Gujarat, India

Ahmedabad Area, India

• Solve user’s problem.• Providing Hardware & Software Support.• Creating Mail ID.• Configuration Wifi Router’s.• Handling Cyberoam & Sonicwall Firewall.• Working on Windows 7 & 8, Server 2008.• Providing CCTV camera & Video Conferencing support.• Handling Ahmedabad, Hyderabad, Rajkot & Surat location.• Providing Matrix support (EPBX & Biomatrix)• Working on live streaming from one location to another of surgery’s.• Providing network solution for all location.

Ahmedabad Area, India

• Installations of System, Network Printer & software installation.• Working on Streaming technology.• Configuration Wifi Router’s.• Providing Hardware & Software Support.• Creating Mail ID & AD ID.• Handling Cyberoam Firewall.• Working on Windows 7 & 8, Server 2008.• CCTV Camera testing.• CCTV camera device testing.• Media Device & software testing

Ahmedabad Area, India

• Installations of System, Network Printer & software installation.• Solve user’s problem.• Providing Hardware & Software Support.• Creating Mail ID & AD ID.• Handling Backup of all Servers. • Handling Software’s like ManageEngine Desktop Central, Tally, HR PayRoll, Dental Software & Victory.• Working on Windows XP, Net Computing, Think Client, 7, 2008 r2 & windows 8.• Handling NAS Backup.• Handling PCS (HIMS Software) & providing support.• Handling Cyberoam Firewall.• Microsoft Exchange 2010 Support.• Creating Mail ID in Exchange.• Migration Mail’s from Gmail to Exchange.• Windows 2012 & SQL Server 2012 Installation.

Ahmedabad

• Installations of System, Network Printer & software installation.• Solve user’s problem.• Handling one site of Coca-Cola.• Providing Hardware & Software Support.• Nice handling on Lotus Notes client.• Providing Black Berry Support.• Taking care of Network & Server.

Ahmedabad

• Windows Administration, System Administration, Desktop Support and manage Network link.• Installations of System, Network Printer, and Bank related software’s.• Troubleshooting of Win2k & 2k3 Server, Win XP professional • Solve user’s problem.• Checking backup of server in all Gujarat region.• Monthly visit on every branch for solve users problem & check IT related all equipments in server room.• Close the call of user before the tat. • Providing users hardware, software & Networking Support.• Router assembling into server room, Troubleshooting & Inserting BIR card in router for connectivity.• Troubleshooting & configuring Switch.• Nice handling on Lotus Notes client.

Master Of Business Administration (Mba), System, 60%

MBA in System

Bachelor Of Commerce (B.Com.), Commerce, 65%

Completed computer Hardware & Networking Course in 2007 from I.I.H.T (Indian Institute Of Hardware Technology). CCNA Certified.