• Assist Veritas customers, partners, and sales reps with technical inquiries and solutions for Veritas products.• Participate in Sprint Demos, providing feedback on how to improve out product.• Resolve cases according to productivity, performance, SLA standards, and support objectives.• Research, document, and collaborate on cases as needed.• Contribute technical content to Knowledge Management (KM) for the support knowledge base.• Address multiple issues concurrently… Show more • Assist Veritas customers, partners, and sales reps with technical inquiries and solutions for Veritas products.• Participate in Sprint Demos, providing feedback on how to improve out product.• Resolve cases according to productivity, performance, SLA standards, and support objectives.• Research, document, and collaborate on cases as needed.• Contribute technical content to Knowledge Management (KM) for the support knowledge base.• Address multiple issues concurrently with separate case tracking.• Foster close collaboration with team members and relevant stakeholders.• Determine optimal times for involving team members to ensure timely case resolution.• Engage in Technical Support Engineer Process Community Meetings and Innovation Teams to drive improvements.• Participate in Product Previews for new product releases.• Support projects, Enablement Functions, lab management, and UAT testing.• Thrive in a collaborative operating environment, partnering with fellow support team members.• Mentor and train fellow Technical Support Engineers (TSEs) on products and processes.• Participate in internal and external hiring interviews.• Collaborate in internal projects with teams like enablement/engineering for process and product enhancement.• Develop course content and training material for TSEs.• Become a subject matter expert across multiple product areas.• Interface with Engineering for assistance and collaboration. Show less

Working as a Senior Tech Support Engineers for Products of High Availability, supporting clients all over the world for the Veritas Storage Foundation products like VxVm, CVM,CFS, VCS ,VVR ,Infoscale 7.0 /7.1

Worked as Senior Solaris Administrator for Telenor Myanmar Ltd having Solaris 11 as a primary operating system along with Linux system Administration for most of the critical telecommunication related application on.Sun cluster was implemented for keeping application in high availability.Project Details:Telenor Myanmar LtdJob Role : Unix AdministrationPosition: L2 and L3 SupportTools• HPSM – Ticketing tool• OVPM for monitoring Server Performance• NNM for… Show more Worked as Senior Solaris Administrator for Telenor Myanmar Ltd having Solaris 11 as a primary operating system along with Linux system Administration for most of the critical telecommunication related application on.Sun cluster was implemented for keeping application in high availability.Project Details:Telenor Myanmar LtdJob Role : Unix AdministrationPosition: L2 and L3 SupportTools• HPSM – Ticketing tool• OVPM for monitoring Server Performance• NNM for Monthly Graph and stats preparation• HPOM – For Dashboard MonitoringMAJOR RESPONSIBILITY:• Working on Issue related to LDOMs and CDOM and Linux Operating system.• SUN Cluster related issue and Troubleshooting.• Symantec Netbackup client related Issue.• Hardware Replacement like disk , HBA card ,etc• Root Cause Analysis.• Change Management and getting change approved in CAB.• Domain Related Escalation Handling.• LUN Addition and scanning related issue.• Building new servers in RAC , troubleshooting issue related to heartbeat, IPMP and disk.• Migration of LDOMs.• Basic Troubleshooting of Linux with LVM.• Taking Interviews for partner employee for Linux and Solaris.• Client handling in weekly call.• Trend Analysis based on tickets and Alerts.• Monthly Domain Report Preparation and Tracker updating and review. Show less

Worked on Tool Generated and User Generated Incidents related to Solaris and Linux Servers,Patching activity, volume management, Cluster Server Management,Change implementation,ITIL Process AdherencePROJECT DETAILS:General ElectricJob Role:UNIX AdministrationPosition: L2 System Administrator TOOLS:• Citrix and Vmware View Client: Using for logging onto GE Network and access all systems.• Service Now: Ticketing tool.• Open View: Used for Server… Show more Worked on Tool Generated and User Generated Incidents related to Solaris and Linux Servers,Patching activity, volume management, Cluster Server Management,Change implementation,ITIL Process AdherencePROJECT DETAILS:General ElectricJob Role:UNIX AdministrationPosition: L2 System Administrator TOOLS:• Citrix and Vmware View Client: Using for logging onto GE Network and access all systems.• Service Now: Ticketing tool.• Open View: Used for Server Performance Monitoring.• Avocent: Using for Console Logging.• Opsware: Used for performing task on multiple server at same time in the environment.• WebEx: Using for communicating with Client for online troubleshooting.MAJOR RESPONSIBILITY:• Handling Shift by distributing work and helping for technical issues faced by team members.• Working on Incidents occurred in the environment.• Working for change implementation.• Zone Administration.• Troubleshooting on VERITAS Cluster (VCS).• Systems Performance Check.• Co-ordinating with Vendor(Oracle, HP, Dell & Symantec) for resolving issues.• Preparing RCA and work for permanent fix (Problem Management).• Managing more than 10000+ Unix Box with team.• Analyze and troubleshoot problem related to CPU, Memory, Disk, etc.• Volume Manager Administration• Patch Management• Server Validation as per the checklist before handling the server to project.• Remote Console Operations (ILO, ALOM, LOM, SC, SP)• Troubleshooting on issues related to Backup(RC 58,13,40,25,71) Show less

Troubleshooting issue related to Linux and Solaris operating system