In my role, I am responsible for providing comprehensive support to our team by effectively troubleshooting and resolving platform issues through our ticketing system. Quality, thoroughness,and prompt resolution are key priorities for me and our team. I bring expertise in database rollbacks and recoveries from AWS S3, along with proficiency in setting up new cloud instances and demo sites using AWS Route 53 DNS. I am experienced in performing on-premise installations and updates on client-hosted servers. Collaboration is essential, and I work closely with our team to replicate and troubleshoot issues related to integrations and Single Sign-On. Additionally, I am skilled in performing SQL queries to efficiently gather and modify information on client databases. My role extends to verifying new and evolving features, as well as creating and updating technical how-to guides for our online documentation. I actively participate in planning, testing, and reporting on feature testing before release. Lastly, I am dedicated to providing technical support to our employees and proactively sharing best practices throughout the organization.

In my role, I am responsible for providing comprehensive support to our team by effectively troubleshooting and resolving platform issues through our ticketing system. Quality, thoroughness,and prompt resolution are key priorities for me and our team. I bring expertise in database rollbacks and recoveries from AWS S3, along with proficiency in setting up new cloud instances and demo sites using AWS Route 53 DNS. I am experienced in performing on-premise installations and updates on client-hosted servers. Collaboration is essential, and I work closely with our team to replicate and troubleshoot issues related to integrations and Single Sign-On. Additionally, I am skilled in performing SQL queries to efficiently gather and modify information on client databases. My role extends to verifying new and evolving features, as well as creating and updating technical how-to guides for our online documentation. I actively participate in planning, testing, and reporting on feature testing before release. Lastly, I am dedicated to providing technical support to our employees and proactively sharing best practices throughout the organization.

Provided excellent customer service to US clients regarding their health benefits, including answering questions, resolving issues, and providing guidance on how to use the health benefits plan. Maintained accurate records of customer interactions and stayed up-to-date on changes to health insurance regulations. Worked with other departments to resolve complex customer issues.