Supervise and coordinate daily operations across various departments, managing over 400 employees including drivers, tracking team, and MIS team.Design and implement efficient bus routes and schedules to meet public transport needs.Monitor employee productivity, providing coaching and training to enhance performance.Handle customer complaints with empathy and implement effective solutions to ensure satisfaction.Conduct supply chain analysis and coordinate procurement with contractors and suppliers.Collaborate with DMRC for service billing and operational coordination.Oversee tracking, MIS team, and driver supervision to ensure optimal performance.Manage driver and staff attendance, training programs, and HR-related activities.

Monitored and tracked bus routes to ensure efficient operations.Managed bus and driver location tracking through software systems.Calculated overtime and prepared detailed attendance reports.Reconciled data with DIMTS and monitored overspeed incidents.Prepared detailed allocation and efficiency reports for operational analysis.

Managed client interactions through calls, emails, and face-to-face meetings.Processed sales and purchase invoices, and managed payments and receipts.Reconciled bank, debtor, and creditor accounts, ensuring accuracy.Prepared and maintained various monthly financial reports.

Processed invoices and managed timely payments and receipts.Administered vendor setup, bank accounts, and reconciliations.Prepared weekly and monthly financial reports using accounting software.Supervised daily bookkeeping operations, maintaining organized records.