Driving multiple implementation projects concurrently for overseas customers.• Involved in roll-out of the projects involving defining scope, setting timelines, analyzing requirements, prioritizing tasks, identifying dependencies, and evaluating risks and issues.• Facilitating implementation of the product involving execution of varying sizes of customizations, implementations of standard processes.• Monitoring project progress & outstanding issues and ensuring the quality & timelines of the deliverables are adhered.• Planning and scheduling the project timelines and milestones using appropriate tools.• Planning and facilitation the Daily Scrum Calls.

1.Working as Assistant Manager in PMO . 2. Project Scheduling, Project Initiation, Project lifecycle. 3. Creating project plan in MPP. 4. SoW Creation 5. Resource Management. 6. Stakeholder Management. 7. Engaged in monthly Billing activities. 8. Organizing Kick Off calls during project initiation. 9. Team Management. 10. Task handling.

*To assist the Project Managers in planning and development of project.* Able to generate reports from application and management of trackers.* Performing Project Quality review for PMO.* Analyzing dependencies of a project (Internal and External) and reporting the dependencies.* Prepare reports and Presentations on the basis of Analysis of Risk and Issue, Action Items and Assumptions Items for various projects.* Regular follow ups with Project Managers on various findings and collecting information related to a risk or issue, slippage reasons, Mitigation Plans, Overall Health Status of Projects so as to ensure timely completion of Projects* Monitoring of project execution against the defined plan and schedule* Presenting the overall project status in a monthly global conference call with all the stakeholders, Project Managers and Program Managers.* Follow up with Project and Program managers to get the approval on any change required (Change Management)* Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process* L1/L2 Process documentation trainer* Using Microsoft Excel to extract information from multiple sources analyse the multidimensional data and present the findings in a high level executive report* Well versed in creating SOPs and Process Maps* Maintain the repository for status reports, work plans, proposals, change requests, etc

• Working experience on Citrix, Optima, Ellipse.• Handling the asset details as a part of the Asset Management Team.• Maintaining Asset Life Cycle.• Generations of Work Orders with different work description and there corresponding follow on/Work Requests.• Updating Work Order status and closing of Work Orders.• Creating different kinds of Asset required in the site in the Ellipse with proper functional location.• Fixing of MST (Maintenance Schedule Task) of different class of assets.• Highly involved in MIS Reporting for the various onshore stakeholders and regulators like OFWAT, EA and DWI.• Upload of the monthly financial invoices of various client sites to the financial tool.• Generate the invoices for the payment to be done by the client.• Create the financial reports to be delivered to the onshore directors on monthly basis indicating the usage and the electricity bill of the sites.• Involved in EMT dashboard creation which provides the Business Performance to the Executives members and the Board Members.• Manipulating, cleansing & processing data using Excel and SQL.• Extracting the data from the database using the SQL scripts. Involved in scripting of Stored Procedures, queries, etc in SQL.• Engaged in fortnightly WCL with client, escalations handling, troubleshooting with Client.• Contribution to process improvements by applying the various initiatives.• Interactions with various stakeholders globally to resolve queries.• Setup calls for any adhoc requests or for regular reviews• Exception and Escalation Handling.• Knowledge of Escalation Matrix.• Working upon the databases needed to extract the database.• Responsible for loading, extracting and validating of client data.• Extracting reports from Cognos and analyzing the extracted report.• Analysing raw data, drawing conclusion & developing recommendations.

* Maintence of Servers* Rebooting of blade servers