• Lead daily hotel operations, serving as the go-to person for front office team members.• Encourage team involvement, initiative, and continuous improvement with a hands-on approach.• Coordinate shift tasks and delegate responsibilities to Receptionists accordingly.• Ensure smooth check-in/check-out processes and adherence to guest service standards.• Conduct daily team briefings to share hotel activity and important updates.• Possess in-depth knowledge of room types, rates, and hotel services to effectively assist guests.• Resolve guest complaints promptly and efficiently while maintaining a positive attitude.• Maintain accurate records in the Property Management System and assist with financial reporting and auditing as needed.

• Greet guests and provide a warm and welcoming experience.• Handle guest check-in and check-out processes.• Respond to guest inquiries and requests in a timely and professional manner.• Resolve guest complaints and concerns.• Provide information on hotel services and amenities.• Process guest payments and handle cash and credit card transactions.• Keep accurate records of guest information and reservations.• Ensure compliance with hotel policies and procedures.

• Troubleshoot and resolve technical issues related to hardware, software, and networking.• Provide technical guidance and support to customers and internal teams.• Create and maintain technical documentation.• Monitor and maintain system performance and security.• Continuously improve technical skills and knowledge.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.• Answered questions about current promotions and resolved issues according to store policies.• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

• Collecting and analyzing spatial data from a variety of sources, such as satellite imagery, field surveys, and existing maps.• Integrating GIS data with other data sources, such as databases and spreadsheets.• Analyzing and interpreting spatial data to support decision-making and problem-solving.• Creating and maintaining map databases and metadata.• Communicating GIS data and analysis results to stakeholders through maps, reports, and presentations.