Harshita Mulchandani Email & Phone Number

Mumbai Area, India

 To present company’s services to the potential customers, striving to find win-win solutions that expand and further develop client relationships. Find & develop qualified leads, convert them through the sales process into prospects and then customers.  Achieves the annual growth targets (revenue, profit, volume) as defined in the sales planner. Determine efficient & cost-effective methods of moving cargo from A to B location. Informing shipper/consignee of factors such as shipping options, timelines, transfers or regulations affecting shipment. Put efforts to improve the customer experience at the point of sale.

Mumbai Area, India

 To support the sales team by providing them with the required quote. Handling end to end import Sea/Air shipments. Ensure that the sales team adheres to company’s Sales and Global KPIs. Assist in creating SOPs for clients in consultation with Operations & Sales personnel. Organizing sales meetings every week and then filing the minutes of the meeting. Maintain records of approved credit forms and assist in monitoring the outstanding collection. To identify new potential customers.

Mumbai Area, India

 Proactive management of the customer portfolio to maximize the potential of customer. Anticipate customer needs and works towards resolving them Handle customer interaction from export booking at the origin end through to import cargo delivery. Arrange special requirements for specific cells: IMO/OOG acceptance, legal permits. Keep customer informed of changes to the Transport plan and cut off deadlines. Take responsibility for the execution of shipment lifecycle processes. Continuously deliver and improve on process measures, result measures KPIs and other targets.