Harshita Shah, Cspo Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

• Held daily calls with internal teams to explain requirements and monitor progress and Led Development, Design, and QC teams.
• Documented user stories on Jira
• Identified and implemented process improvements that increased efficiency, reduced project turnaround time, and improved overall team performance.
• Utilized data analytics tools to track project performance, analyze metrics, and provide actionable insights to stakeholders for informed decision-making.
• Fostered strong client relationships through regular communication, status updates, and responsiveness to client needs and feedback, resulting in increased client satisfaction and retention.
• Proactively identified potential risks and issues, developing and executing mitigation strategies to ensure project success and minimize disruptions.

Mumbai, Maharashtra, India

• Responsible for collaborating with international clients, analysing their business requirements, and translating them into actionable insights to drive product upgrades
• Worked closely with key stakeholders including Senior Management to manage the end-to-end product upgrade lifecycle from ideation, planning until execution, release
• Managed multiple resource teams including application development team, software design and documentation teams to develop and implement required product enhancement solutions
• Responsible for planning, prioritizing and supervising development and design team’s resource utilization to meet Project objectives
• Proactively evaluated business processes, anticipated change requests, identified areas for improvement and enhancements which will improve client’s user experience
• Analysed critical information from meetings with various internal and external stakeholders and documented them into user stories on Jira, conducted planning and grooming sessions with developer and design teams

Mumbai, Maharashtra, India

• End to end execution of primary market research activities, developed marketing strategies and executed marketing plans
• Developed relationship with key decision makers and assisted the customers to opt for the right solution based on a thorough understanding of their requirements
• Managed Social Media handles, executed social media campaigns on them and analysed the traffic on different social media with Google Analytics
• Initiated and carried out sales for the organisation using effective communication skills and applied consultative selling skills to identify opportunities
• Turned cold calling canvassing into sales, on boarded new clients and helped in generating revenue for the organisation

Mumbai

• Managed business development activities as Centre manager for Cetking VP Branch
• Developed and executed business plans in collaboration with Company promoters to helpachieve revenue target and overall firm objectives
• Planned and executed end to end Marketing Strategies along with Sales Budget Planning resultingin 18% revenue growth in a short span of 6 months
• Identified areas for product development, drafted lead generation strategies and built brandawareness with engagement marketing.
• Developed, evaluated and tracked key performance indicators (KPIs) against strategic initiativesand business process improvement initiatives

Master Of Business Administration - Mba, Marketing

Education record

Education record